NADYA ROSA-ARROYO

• Use various software to research, and compare health insurance policies.
• Quoting software, customer management systems, and databases for tracking policies and client details.

Communicate clear and concise proposals; Explaining insurance options, benefits, and premium structures. To help clients make informed decisions.

• Apply reasoning to resolve issues such as claims disputes, or coverage concerns, deciding on the best course of action to support clients.
• Utilizing oral and written communication skills to discuss client needs, and collaborate with Medical providers to develop Medical care plans for beneficiaries.
• Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.

• Familiar in using CRM software like Salesforce, or HubSpot, to manage leads, track sales activities
• Explain complex insurance options in clear, understandable terms during meetings or phone calls.
• Document customer interactions and maintained detailed records of cases for follow-up and resolution.
• collaborate with VA personnel, including claims processors, medical providers, and legal staff, to ensure timely and effective resolution of claims.
• Managed sensitive information and ensured confidentiality and compliance with company policies.