Nadya Urso
Latonia,KY
Summary
Dedicated and outgoing customer service professional. Detail oriented and critical thinker. Strong team player and proven track record of adapting to high stress fast-paced environments. Enjoy attaining new knowledge and experience. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Store Associate
ALDI
- Operated cash registers, processed transactions accurately, and managed cash drawer.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Provided exceptional customer service during pick-up appointments, swiftly locating and loading requested items with a pallet jack.
Server
Buffalo Wild Wings
07.2025 - Current
- -Efficiently handling customer demands during high volumes
- -Providing customers with a personable experience while detail oriented and problem solving issues
- -Demonstrated ability to learn new processes and systems quickly as they come up
- -Thinking ahead on what other team members need assistance with
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Tech 2
Comcast Business
10.2019 - 12.2023
- Inbound and outbound calls to troubleshoot enterprise business customers Internet
- Chosen to assist with side projects such as customer escalation emails on average 30 a day
- Operated diagnostic tools to troubleshoot and resolve technical issues for clients.
- Provided timely support to customers, ensuring high satisfaction levels.
- Documented service calls and maintenance activities in tracking systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer service agent
RDI Corporation
01.2017 - 09.2019
- Duties: Managed 30+ inbound/outbound customer interactions on a daily basis
- Troubleshooting issues and handled account information
- Assisted & trained other associates on the floor
- Selling health devices and meeting monthly goals
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High school diploma -
Mt. Notre Dame High School
Reading, OH05.2017
Skills
- POS
- Microsoft Office
- Inside Sales
- Restaurant experience
- Operating systems
- Salesforce
- Warehouse experience (1 year)
- Cold Calling
- Serving
- Satisfaction
- Cash handling accuracy
- Meticulous attention to detail
- Team collaboration
- Active listening techniques
- Organizational skills development
- Exceptional customer service
- Hospitality service expertise
- Strong work ethic
Accomplishments
- Awards given for achieving high customer service
- 2018 to December 2018
- Consistently rated 95% in customer service satisfaction
- Promoted to Tier 2 level agent within first six months of employment
- Awards given for achieving high customer service ratings & almost non-existent transfers
- Awarded Sales MVP & certificate December 2018
Timeline
Server
Buffalo Wild Wings
07.2025 - Current
Tech 2
Comcast Business
10.2019 - 12.2023
Customer service agent
RDI Corporation
01.2017 - 09.2019
Store Associate
ALDI
High school diploma -
Mt. Notre Dame High School