Summary
Overview
Work History
Education
Skills
Timeline
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Nadyia Johnson

Customer Service Specialist
Greendale,WI

Summary

Successful Customer Service Specialist with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Boosted retail sales 25% by applying excellent customer relations skills, sales expertise and persuasive approaches. Boosted customer satisfaction with detail-oriented and knowledgeable assistance.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Client Service Coordinator

Banfield Pet Hospital
Oklahoma City, OK
08.2020 - 06.2022
  • Handled invoice transactions
  • Educated clients on services offered and helped maximize business
  • Scheduled appointments
  • Safely handled and restrained animals to assist medical staff if needed.
  • Helped up to 50 customers every day with positive attitude and focus on customer satisfaction.
  • Managed department call volume of 30 calls per day, coordinated department schedules to maximize coverage during peak hours.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

E Commerce

Walmart
Greenfield, WI
04.2019 - 04.2020
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Facilitated business by implementing practical networking techniques.

SALES ASSOCIATE/ TEMPORARY SUPERVISOR

Charlotte Russe
Greendale, WI
08.2014 - 06.2018
  • Maintained cleanliness and smooth operation of store
  • Delegated employees to their assigned duties and sections
  • Conducted team meetings to team of 7 to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Education

M.A.T.C -

Milwaukee Area TechnicalCollege
01.2014 - 01.2017

High School Diploma -

Greendale High School
Greendale, WI
09.2010 - 06.2014

Skills

Microsoft Office Suite

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Timeline

Client Service Coordinator

Banfield Pet Hospital
08.2020 - 06.2022

E Commerce

Walmart
04.2019 - 04.2020

SALES ASSOCIATE/ TEMPORARY SUPERVISOR

Charlotte Russe
08.2014 - 06.2018

M.A.T.C -

Milwaukee Area TechnicalCollege
01.2014 - 01.2017

High School Diploma -

Greendale High School
09.2010 - 06.2014

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Nadyia JohnsonCustomer Service Specialist