Nadzeya Russell

I have held the position of military wife and mother since 2011. I have handled phone calls, appointments, travel arrangements, administrative duties, and much more. Mediated between family members to facilitate conflict resolution and build healthy family relationships. I have enjoyed this job, but now it is time to move on since my children are getting older and more independent and within the next year and a half we are preparing for a transition into a civilian world. I have worked through multiple overseas deployments with my husband , and I am very effective at operating under stress.

• Prepared and delivered cocktails, wine and liquor.
• Anticipated guest needs and provided proactive service.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Maintained accuracy and efficiency when processing sales transactions.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained clean and organized bar area
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Kept register accurate through correct billing, payment processing, and cash management practices
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Processed customer payments to accurately record transactions.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.

• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Coordinated playdates and outings to meet children's physical and social needs.
• Worked with parents to develop and implement discipline programs to promote positive behavior.
• Organized activities that enhanced children's physical, emotional and social well-being.
• Communicated with parents regarding children's progress and development, raising any issues.