Pharmacy Technician
Walgreens
06 2022 - 03 2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
