NaeBon Williams
Chicago,IL
Summary
Results-oriented Sales Coordinator enthusiastic about learning the hospitality field inside and out with a strong background in guest services, sales and coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and seeking to leverage skills and experience to contribute to the success of a dynamic organization.. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
The Emily Hotel
08.2022 - Current
- Responded promptly to in house group block requests and other inquiries made via email, phone, and in person interactions
- Assisted guests in making informed choices between services by providing comprehensive information on terms, pricing, and availability
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly
- Organized and facilitated weekly Resume Meetings to communicate essential information to all hotel departments, promoting effective communication and alignment.
Guest Service Representative
Hyatt House
05.2022 - 08.2022
- Verified personal and payment information to ensure compliance with security and payment card industry standards, contributing to enhanced data security
- Responded promptly to room requests and inquiries received through hotel's website, email, or phone, delivering exceptional guest service
- Generated daily reports tracking guest numbers, accounting expenses, income, and room service usage, assisting in financial management
- Collected room deposits, fees, and payments, ensuring accurate financial transactions.
Guest Service Representative
Sable at Navy Pier
01.2022 - 05.2022
- Acquired in-depth knowledge of Chicago tourist attraction, providing guests with valuable information on dining options, entertainment, and shopping activities
- Utilized internal software to process reservations, check-ins, and check-outs efficiently, optimizing front desk operations
- Collaborated with housekeeping and maintenance teams to address guest requests and complaints promptly, enhancing guest satisfaction
- Greeted guests and Navy Pier visitors to hotel, fostering positive interactions during check-in process.
Guest Service Representative
Hilton Hotel McCormick Place
06.2018 - 01.2022
- Performed front desk operations and addressed guest needs at fast-paced Chicago South Loop Tri-Branded hotel
- Warmly greeted visitors and customers, offering assistance and answering questions to build strong guest rapport
- Worked collaboratively with team members to handle guest requirements from check-in to check-out, ensuring a seamless guest experience
- Processed reservations via phone, in person, and computer systems, providing accurate confirmations.
Education
High School Diploma -
Chicago HS For Agricultural Sciences
Chicago, IL01.2016
Skills
- Customer Service
- Team Collaboration
- Communication
- Leadership
- Problem Solving
- Calm and professional under pressure
- Time Management and Organization
- OnQ and Saflok
- Kipsu and Zingle
- HotSOS
- OPERA
- Excel
- Tripleseat
Timeline
Sales Coordinator
The Emily Hotel
08.2022 - Current
Guest Service Representative
Hyatt House
05.2022 - 08.2022
Guest Service Representative
Sable at Navy Pier
01.2022 - 05.2022
Guest Service Representative
Hilton Hotel McCormick Place
06.2018 - 01.2022
High School Diploma -
Chicago HS For Agricultural Sciences
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