Naeem Akhtar
Solutions Architect
Richardson,TX
Summary
Senior Solutions Architect with 20+ years of experience in product development, deployment and providing service delivery to enterprise and service provider customers. Creative product innovator with product value and impact assessment successfully bringing products from inception to rollout. Service Delivery Consultant experience in managing customer relationships, leading cross-functional teams, and delivering optimization solutions to customer network operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Solutions Architect
Cisco
01.2015 - Current
- Analytics & automation with hands-on experience in SD-Access & SD-WAN architectures (SD-WAN, DNA-C, ACI, AppDynamics, etc.)
- Launched Cisco Operational Insights (SaaS) offer in 20202 for customer digital experience.
- Leads several digital transformation initiatives of business-critical services thru automation & analytics, which is multi-million-dollar business.
- Enhanced Lifecycle Services by implementing solutions and plugins using Cisco programmability (API).
- Digitization of intellectual capital (IC) for consistent delivery and global scale.
- Conceptualized product features & roadmaps and strategically designed according to customer needs.
- Service Delivery & Sales enablement thru Smart Bot (ChatGPT) Application.
- Identify challenges and devise solutions to increase service adoption.
- Provide technical leadership to decision makers by demonstrating architectures, services, and business outcome.
Senior Consulting Engineer
Cisco
06.2004 - 12.2014
- Supervised service delivery for VoIP & Video (Broadcast, On-demand) customers.
- Responsible for driving service delivery initiatives, escalations, and customer satisfaction.
- Established measures, metrics, and targets to drive service performance in accordance with business goals.
- Successfully achieved customer business goals for network stability & service optimization.
- Achieved customer satisfaction (J.D. Power rating) goals of Service Provider.
- Deployed and augmented network architectures for new services and technology adoptions.
- Provided technical leadership to cross-functional teams in quarterly business reviews (QBR).
Senior Software Engineer
Cisco
06.2000 - 05.2004
- Lead QA Engineer responsible for execution of product qualification strategy.
- Responsible for driving business results of key strategic projects, integrations, Packet Cable Certification, and Voice quality initiatives.
- Advisory role in multi-vendor Softswitch assessments.
- Managed project strategy, planning, resources, and escalations.
Education
MS Computer Science -
University of Karachi
Karachi 05.2001 -
Bachelor of Science -
University of Karachi
Karachi 05.2001 -
Skills
Solution Architecture
undefinedAccomplishments
Cisco BCS SeviceNow Integration (CiscoLive)
Certification
CCIE Data Center (48608)
Timeline
Senior Solutions Architect
Cisco
01.2015 - Current
Senior Consulting Engineer
Cisco
06.2004 - 12.2014
MS Computer Science -
University of Karachi
05.2001 -
Bachelor of Science -
University of Karachi
05.2001 -
Senior Software Engineer
Cisco
06.2000 - 05.2004
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