Summary
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
AdministrativeAssistant

Naeem Muslim

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Ship Dock

Amazon
06 2024 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.

Warehouse Worker

FedEx:Ground
03 2024 - 06 2024
  • Consistently lifted materials weighing as much as 60 pounds.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Passenger Service Agent

Prospect Airport Services
03 2023 - 02 2024
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Escorted handicapped passengers from terminal to aircraft.
  • Announced flight status updates and information about gate changes over PA system.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Developed and implemented strategies to minimize customer wait times.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Customer Service, Baggage Lead

Qatar Airlines/ Danta
11 2021 - 03 2023
  • Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Played key role in developing customer loyalty program, which significantly improved customer engagement.
  • Monitored and analyzed customer service metrics to identify areas for improvement.
  • Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Customer Service Representative

Family Dollar
10 2018 - 11 2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Chester High School
06.2020

Skills

  • Maintenance and Repair
  • Problem-Solving
  • Analytical and Critical Thinking
  • Active Listening
  • Decision-Making
  • Attention to Detail
  • Self-Motivated
  • Organization and Time Management
  • Teambuilding

Accomplishments

  • Started my own company at the age of 17
  • Goal Driven to expand my business
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

  • I have previous experience in mechanics and construction work.
  • I am goal driven to push myself to higher work levels

Timeline

Ship Dock

Amazon
06 2024 - Current

Warehouse Worker

FedEx:Ground
03 2024 - 06 2024

Passenger Service Agent

Prospect Airport Services
03 2023 - 02 2024

Customer Service, Baggage Lead

Qatar Airlines/ Danta
11 2021 - 03 2023

Customer Service Representative

Family Dollar
10 2018 - 11 2021

Chester High School
Naeem Muslim