Naeema Al-Suliman
Senior Analyst - Clinical Applications
Doha
Summary
Senior Analyst with 7 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies, and alternate processes and solutions, to enhance existing systems and introduce new systems.
Overview
9
9
years of professional experience
17
17
Certificates
2
2
Languages
Work History
Senior Analyst - Patient Access Solution ESM & ERM
Sidra Medicine
Doha
2017.05 - Current
- Served as liaison between clinical team and health IT team.
- Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
- Analyses and identifies user requirements and recommends appropriate solutions or suggests modifications as required.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with over 100 branches / departments, IT managers and staff to support their full suite of Cerner applications to meet their goals.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Assists in Patient Access application implementations and supports end-user testing according to processes and defined guidelines.
- Supports integration of Patient Access and Revenue Cycle application within Sidra.
- Anticipates impact proposed changes may have on system performance or end user experience.
- Analyzes over 1000 incidents and determines root causes and provides appropriate solutions or escalates issues to Manager / Specialist.
Graduate Associate
Sidra Medicine
Doha
2016.05 - 2017.05
- Joined Business application services in May 2016 for 3 months.
- Change Management.
- Joined infrastructure and operation services in August 2016 for 4 months.
- Risk management services.
- Joined Revenue cycle management in December 2016 for 2 months.
- Joined Clinical applications services in February 2017 for 1 month.
- Joined Department of Medical informatics for 1 month in April 2017.
- Participated in user education, research, systems information and operational decision making.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Offered technical support and troubleshot for over 30 issues to enhance office productivity.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Adhered to corporate data confidentiality rules, mitigating breaches.
Education
Bachelor of Science - Computer Science
Computer Science University of Bradford, School of Engineering And Information Technology
Bradford, West Yorkshire, United Kingdom 2012.01 - 2015.05
Skills
Basic MySQL
Building websites – HTML and CSS
Microsoft Office Suite
Research and problem solving skills
Project Management Collaboration and Coordination
Analytical and Critical Thinking
Solutions deployment, testing and maintenance
Systems Installation, Configuration and Upgrading
Risk Management
Hardware integration
Support system management
Application support
Certification
Microsoft Excel
Accomplishments
- Successfully rotated through all Sidra IT departments in one year which included Business Application Services, infrastructure and operation services, Revenue Cycle application management and Clinical application services.
- Supervised Cerner scheduling enterprise management.
- Established clinical orders catalogs.
- Established clinical appointment types catalogs.
- implemented flexing rules to filter one order to multiple appointment types.
- created code set to add variables to filter appointment types.
- implemented order entry formate.
- implemented order entry formate filters.
- Building and maintaining of appointment books for Sidra Medicine clinical services.
- Resolved appointment books utilization problems by hardcoding the slots to carry a specific appointment type to ensure appointment timeslots availability.
- Build and configure documents routing for A4 and Wristband Printers.
- introduced multidisciplinary clinics where multiple specialties can evaluate the patient at the same time, which will provide a more rounded patient care.
- Resolved application issue through consumer testing.
- Continuous engagement with clinical team and scheduling team to further enhance the booking system to suit their needs
Timeline
Senior Analyst - Patient Access Solution ESM & ERM
Sidra Medicine
2017.05 - Current
Graduate Associate
Sidra Medicine
2016.05 - 2017.05
Bachelor of Science - Computer Science
Computer Science University of Bradford, School of Engineering And Information Technology
2012.01 - 2015.05