Naeema Hinton
Duluth,GA
Summary
Dynamic Assistant Manager with a proven track record at National Vision, enhancing customer satisfaction through strategic decision-making and effective team leadership. Skilled in cash handling and inventory management, I reinforced training programs that improved staff performance and optimized sales techniques, driving significant improvements in workflow efficiency and client support.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
Assistant Manager
National Vision
11.2005 - Current
- Led operational strategies to enhance customer service and workflow efficiency.
- Developed training programs for staff to improve product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing strategic decisions and marketing initiatives.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Eyewear Consultant
Visionwork
09.2003 - 05.2005
- Advised customers on eyewear options based on lifestyle and vision needs.
- Conducted detailed fittings and adjustments for optimal comfort and style.
- Educated clients on lens technologies and frame selections to enhance satisfaction.
- Developed product knowledge through continuous training sessions and workshops.
- Collaborated with optical lab teams to ensure timely delivery of customized orders.
Eyewear Consultant
Pearl Vision
08.2001 - 03.2003
- Improved customer satisfaction by providing personalized eyeglass recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Assisted in the development of marketing materials and promotions to attract new customers and drive sales.
- Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
Education
Education
Valdosta State University
Valdosta, GASkills
- Client support
- Skilled in cash handling procedures
- Strategic decision-making
- Customer service
- Problem-solving
- Employee scheduling
- Team building
- Retail operations
Accomplishments
2020- American Board of Opticianry
2007- Optical Lab Technician- Dekalb Technical College
Timeline
Assistant Manager
National Vision
11.2005 - Current
Eyewear Consultant
Visionwork
09.2003 - 05.2005
Eyewear Consultant
Pearl Vision
08.2001 - 03.2003
Education
Valdosta State University