Naeema Nelson
New York,NY
Summary
Sales Management professional with over 10 years experience in the restaurant industry, specializing in wines buying, sales, and tastings. Sharp individual well-versed in using exemplary research skills to determine up and coming style trends. Experience in policy development and staff management procedures to positively impact overall morale and company productivity.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Red Lobster
Hicksville, NY
03.2020 - Current
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
Key Holder Manager
Darden Restaurants
09.2015 - 03.2020
- Work with management team and team members to understand supply needs and bring levels within desired tolerances
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Provided sales feedback to management to address concerns in sales reports.
Aquatics Supervisor
Lifetime Fitness
07.2013 - 09.2017
- Ordered and maintained all recreational equipment
- Analyzed program data to provide input for key decision making and strategic planning
- Trained staff members on conducting events and following safety procedures
- Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources
Wine Associate/Buyer Specialist
Wholefoods
Alpharetta, GA
10.2014 - 09.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Interacted with vendors, store managers and other stakeholders .
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Introduced wine beverages,concepts, and events to increase revenue.
Winery Tour Guide
Chateau Élan Winery and Resort
09.2012 - 07.2013
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions
- Develop engaging and aesthetically appealing merchandise displays that drove store traffic
Education
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA05.2018
Associate of Science - Communications
Georgia Perimeter College
Decatur, GA05.2015
Skills
- Staff training
- Staff management
- Budgeting
- Recipes and menu planning
- Point of Sale (POS) system operation
- Marketing and advertising
- Inventory control and record keeping
- Microsoft Office
- Vendor negotiation
- Research and analysis
Timeline
Front of House Manager
Red Lobster
03.2020 - Current
Key Holder Manager
Darden Restaurants
09.2015 - 03.2020
Wine Associate/Buyer Specialist
Wholefoods
10.2014 - 09.2015
Aquatics Supervisor
Lifetime Fitness
07.2013 - 09.2017
Winery Tour Guide
Chateau Élan Winery and Resort
09.2012 - 07.2013
Bachelor of Science - Public Relations
Kennesaw State University
Associate of Science - Communications
Georgia Perimeter College
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