Naeemah Cleveland
Richmond,CA
Summary
Dynamic Case Manager at Heluna Health with proven expertise in crisis de-escalation and relationship building. Successfully managed diverse client needs, enhancing housing stability and access to essential services. Skilled in documentation and report writing, fostering collaboration with local organizations to achieve client goals effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager
Heluna Health
Richmond, CA
06.2023 - Current
- Manage a caseload of 22+ clients, conducting comprehensive intake assessments focused on housing stability, income status, legal matters, and both mental and physical health needs
- Contribute to staff development by assisting in training of new shelter specialist
- Support clients in acquiring essential identification documents such as birth certificates, Social Security cards, and state IDs
- Partner with local organizations and service providers to address client needs related to housing, financial assistance, legal support, and medical care
- Maintain accurate client documentation by preparing and reviewing case notes and tracking progress through HMIS
Site Supervisor
Heluna Health
Richmond, CA
04.2025 - 12.2025
- Oversaw daily site operations, ensuring compliance with safety regulations and project specifications.
- Coordinated subcontractors and site personnel to enhance workflow efficiency and project timelines.
- Implemented quality control measures to uphold standards in construction practices and materials used.
- Mentored junior staff, fostering skill development and adherence to best practices on-site.
Loss Prevention
Ross Dress for Less
Richmond, CA
06.2024 - 11.2024
- Conducted routine inventory audits to identify discrepancies and minimize potential losses
- Compiled comprehensive reports on loss prevention efforts and incident findings for management review
- Collaborated with law enforcement to support investigations involving theft and other retail-related incidents
- Ensured compliance with company policies and procedures related to loss prevention
- Trained staff on loss prevention strategies, security protocols, and emergency response procedures
Associate
Walmart
Richmond, CA
03.2007 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Improved team collaboration by initiating regular coordination meetings.
- Stocked shelves and maintained inventories
- Ensured the store is clean
Shelter Specialist
Heluna Health
Richmond, CA
11.2018 - 06.2023
- Assisted with the intake process for new residents, including explaining rules and procedures
- Provided intervention and support to clients struggling with homelessness, mental illness, and addiction
- Monitored and documented activity in and around facility to ensure a safe and comfortable living environment
- Facilitated group meetings and workshops focused on life skills, job readiness, and other relevant topics
- Responded to emergency situations, including medical and mental health crises, incidents involving violence, and unforeseen events
Direct Support Specialist
Cornerstone Community Homes
San Rafael, CA
05.2015 - 05.2017
- Updated patient files with current vitals, behaviors and other relevant data
- Monitored progress and documented patient status; updated the care team
- Supported clients in building and maintaining connections within their community and social networks
- Organized with transportation arrangements to appointments
- Advocated for rights and services
Education
High School Diploma -
Richmond High School
RichmondSkills
- Problem-solving
- Case management and documentation
- Time management
- Relationship building
- Crisis De-Escalation
- Emergency Response
- Team Collaboration
- MS office
- Ethical judgment
- Report writing
- Organizational skills
Certification
Guard Card
Timeline
Site Supervisor
Heluna Health
04.2025 - 12.2025
Loss Prevention
Ross Dress for Less
06.2024 - 11.2024
Case Manager
Heluna Health
06.2023 - Current
Shelter Specialist
Heluna Health
11.2018 - 06.2023
Direct Support Specialist
Cornerstone Community Homes
05.2015 - 05.2017
Associate
Walmart
03.2007 - 10.2024
High School Diploma -
Richmond High School