Naeemah Hutton

Network Transformation Team

•Manage a portfolio of over 50 wire centers within the Fiber Network Transformation PMO in New Jersey and Delaware, employing agile project management methodologies and data-driven decision -making to ensure organized and successful execution of circuit shutdowns.

•Collaborates as a key leader to spearhead a cross-functional team consisting of local managers, engineers, and technicians in the successful execution of complex projects with a specific focus on CEV internal circuits within my race to zero wire centers.

•Lead the successful completion of three switch cuts, ensuring seamless transitions and improved operational efficiency. Wire Centers include Mendham, Ft. Dix, and Merchantville NJ.

•Currently leading the delivery of three wire centers off copper, contributing to network modernization and enhanced performance. Wire Center's include Haddonfield, Salem& Mendham NJ.

•Develop and deliver compelling presentations, to senior management, stakeholders, and cross-functional team members, utilizing visual aids, slides, and decks created with proficiency in PowerPoint, Excel, and Google Sheets. Effectively communicating project status, key findings and strategic recommendations.

•Monitor customer requirements and project progress on a daily basis, adapting strategies and addressing challenges to ensure the successful delivery of project objectives throughout all lines of business. Staying informed of new product releases and marketing campaigns to enhance customer migration opportunities, resulting in increased brand visibility and customer engagement to aid in the success of the project along with revenue growth.

DISPATCH RESOURCE CENTER (DRC)

•Recognized by Verizon CEO Lowell McAdam for delivering outstanding customer service and awarded the prestigious Credo Pin.

•Handpicked to play a crucial role in the Superstorm Sandy recovery efforts, focusing on expediting copper to fiber migrations and delivering reliable solutions to customers.
Collaborated with internal teams on Copper Elimination projects in locations including Avis, Asbury, Stow Creek and Farmingdale, proactively transitioning customers to fiber-based solutions for enhanced reliability and improved service quality.

• Acted as a subject matter expert providing guidance and support to team members and stakeholders for FITOF initiative. I proactively educated consumer and business customers about the benefits of fiber technology and its ability to address their repair needs more efficiently and reliably, resulting in improved service and cost savings.

•Responsible for the daily creation, processing and correction of service orders and migrations across diverse customer segments, including consumers, small businesses, medium and large businesses, enterprise solutions and wholesale. Monitored migration metrics successfully spearheading initiatives that led to a significant increase of 60% in migrations to fiber during the tenure of my team.

•Presented findings and recommendations to stakeholders in a clear and concise manner, effectively communicated complex insights derived from unstructured data to support decision-making at all levels of the organization.

•Actively pursued ongoing learning and professional development opportunities to stay abreast of industry trends, new technologies, and evolving best practices.

Hamilton CSSC

•Recognized as a top seller within the organization, consistently delivering exceptional results and surpassing sales targets.

•Chosen to Conduct interactive training sessions, and role-playing exercises to enhance new hires' understanding of customer expectations, sales processes, and techniques for building customer relationships to drive revenue.

•Handled incoming customer inquiries, troubleshoot issues, and provide timely and accurate resolutions, demonstrating a customer-centric approach and ensuring a high level of service and sales.

•Successfully acquired new business by effectively presenting and positioning services as solutions that addressed customer pain points, resulting in increased customer acquisition rates.