Naeemhia Waddy
Apex,NC
Summary
Committed and driven emerging IT professional possessing practical experience in AWS and CompTIA A+. Adept at resolving issues proactively and passionate about technology. Skilled in implementing and maintaining cloud solutions, troubleshooting hardware and software problems, and collaborating effectively in challenging IT environments. Possesses strong communication skills and determination for success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Campus Smiles at Duke University
02.2022 - Current
- Responsible for ensuring the efficient day to day management of a busy practice
- Identifying areas of strength and weaknesses and ways to achieve better performance
- Training and developing the practice team
- Responsible for the operational readiness, appearance and presentation the office
- Responsible for employee satisfaction and retention through practices that promote communications, reward/recognition, team work, and administration of effective employee relations practices
- Achieve office financial performance targets such as revenue
- Oversee payroll with Quickbooks and ADP softwares
- Managed inventory for clinical and administrative
- Running morning huddles and monthly team meetings
- Auditing the schedule
- Aging reports, daily weekly and monthly reports
- Marketing the practice
- High quality customer service
- Maintained and supervised office operations
- Communicated with client's
- Maintained office efficiency by organizing operations and procedures
- Insurance verification, billing and collecting
- Bank deposits
- Treatment planning, educating patients on insurance breakdowns.
Dental Assistant
ClearChoice Dental Implant Centers
04.2021 - Current
- Cross trained to assist in all surgical and prosthodontics cases
- Call patients to give pre-operative instructions, add prescription to Dose Spot, confirm appointments
- PEP exams- initial exam, consent forms, medical clearance, treatment plans, charting, FMX, impressions, intraoral pictures, review post-op instructions
- Post surgical patient management
- Implant inventory
- IV medication inventory
- Ordering for clinical (surgical, prostho, and Lab)
- Training all new hires for Raleigh location and training for new centers opening
- Crash Cart monthly inventory
- Schedule all CRNA on monthly basis
- Monitoring patients during IV sedation without CRNA (vitals and anesthesia log)
- Cross trained to help work the Front when needed- answering calls, checking in and checking out pts, converting pts to Hope Rx, completing all new patient paperwork
- CT Scans
- Tours for all consult patients when needed
- Sterilization
- Monitoring patient in Recovery rooms after surgery
- Discharging patients.
Dental Assistant
Peak Endodontics
11.2019 - 03.2020
- New patient evaluations, review medical history, take blood pressure, rays Pa's and CBCT, enter in chief complaint and enter treatment in software
- Assist all three doctors with endo procedures Root canals, Apicoectomy and Build ups
- Set up and break down operatory rooms
- Sterilization.
Dental Assistant
Carolina TMJ & Facial Pain Center
06.2018 - 07.2019
- Conduct new patient appointments review health history, Review of System, Take CBCT scan and Pano, Review Chief Complaints for TMD and Sleep, K7 scans, Cervical range of motion, intraoral oral pictures, posture pictures
- See patients for Bite appointments- ultrasounds, tens patients, taking impression with material or digital scans using Sirona Cerec Omni cam, review chief complaints, health history review, take blood pressure
- Follow up appointments/ Joint Health- review Chief complaints, clean appliances, adjust NTI or NG, take record of BP
- Schedule patients, collect payments, answering phones, Check voicemails and emails, send referrals out
- Handle social media outlets for the practice.
Office Manager
CCED
03.2016 - 03.2018
- Manage patient scheduling and direct traffic flow
- Oversee appointment scheduling and confirmation, coordinate with Treatment Coordinator to ensure treatment plans are being accepted
- Ensure the delivery of quality dental care, customer service with care to our valued patients
- Provide Dentist with general clerical/administrative duties as needed
- Resolve patient/employee issues according to company policies and procedures
- Superior interpersonal skills, Excellent customer service skills, Displays the highest level of professionalism, Exceptional organization skills
- Analytical thinking and problem solving skill, Reliable and dependable
- Manage account receivable/payable, Aging reports, Doctor reports, End of the day reports, payroll
- Scheduling appointments, Making sure the schedule is high production, Registering patients, Answering Multiple phone lines, Treatments plans
- Petty cash, Making sure employees are allocating payments and treatments to the correct provider
- Friday morning meetings, Collecting payments prior to treatment
- Verifying insurance, breakdowns, benefits, preauthorization, outstanding claims, claims not sent, problem EOBs
- Opening and closing the office
- Handled all financials
- Oversaw AP and bookkeeping
- Collected payments
- Managed office supplies
- Hired and mentored employees.
Office Manager / Dental assistant
Yeadon Dentistry LLC
05.2014 - 03.2018
- Answer telephone using proper phone etiquette and direct calls accordingly
- Schedule and confirm appointments
- Register patients, collect payments from patients, post charges according to procedures, provide receipts and document all financial transactions
- Monitor waiting room and keep patients informed as to schedule delays
- Filing of patients chart, correspondence and related documentation
- Follow up on no-shows and cancellations
- Receive patients in a professional and caring manner
- Preauthorize insurances before appointments
- Assist doctor with most dental procedures
- Keep rooms cleaned and ready for patients
- Take x-rays
- Take impressions
- Sterilize instruments
- Educate patients on oral hygiene.
Patient Coordinator/Receptionist
University of Pennsylvania
01.2016 - 03.2016
- Greet Patients entering and leaving the practice
- Efficient in Dentrix
- Scheduling
- Answering phones
- Scanning documents
- Handling cash, credits cards, and checks
- Verifying Medical and Dental coverage
- Confirming Appointments
- Check in and Check out.
Patient Service Representative
The Dentist at Brinton Lake
07.2015 - 01.2016
- Managed a multi-line phone system and pleasantly greeted all patients
- Maintained the reception and waiting area in neat and clean order
- Kept record of each patient's visits, follow-up and treatment plans
- Explained the plan of treatment to the customer when necessary
- Sorted out daily mail, fax, and scan all documents into patients charts
- Verified patients insurance & patient billing, checked on pre authorizations, ordered copies of benefit breakdowns
- Entry charges, post payments, phone payments, mail payments
- Professionally and courteously verified appointment times with patients
- Developed strong patient relations by providing the highest level of customer service and dental care
- Filed dental claims with insurance providers, process insurance claims, prepare and review treatment plans for insurance approval
- Tracked and updated patient appointments using Dentrix.
Dental Assistant/Receptionist
Dillon Family Dentistry
11.2009 - 07.2013
- Proficiently arrange dental instruments and materials for chair side tray
- Assist dentist in conducting four-handed chair side dentistry procedures
- Observed and report any changes in patient condition
- Perform intra-oral procedures such as placing temporary fillings, polishing and removing dental cement, temporary crowns, irrigation and taking impression, making bleaching trays
- Taking Digital X-rays on patients
- Expertly construct models of teeth/mouth and polish models of plastic and plaster impressions
- Sterilize instruments using autoclaves and chemical disinfectants to maintain accepted standards
- Documented dental care services and maintained in patient charts/ records
- Gave comfort measures such as pillows and blankets
- Educated patients about oral hygiene
- Answering phones, scheduling patients appointments, entering patients information, and billing.
Dental Assistant Volunteer
Dentist on the Square
07.2009 - 01.2011
- Filing charts, taking impressions, pouring and fabricating models, making bleaching trays
- Assisting in General and Oral Surgery procedures, helping assist in four-handed and six-handed dentistry
- Setting up and breaking down operatory for Doctors and Hygienist
- Developing and mounting X-rays
- Sterilizing instruments and seating patients.
Education
Certificate - CompTIA A+
Per Scholas
Charlotte, NC07.2024
Certification - AWS Cloud Practitioner And AWS Solution Architect
Wake Technical Community College
Raleigh, NC05.2024
Dental Assistant(Certificate) in Dentistry -
Harris School of Business
Upper Darby, PA01.2009
Skills
- Ability to adapt and learn new software quickly, including specialized dental software
- Demonstrated ability to handle sensitive date and ,maintain confidentiality, relevant in tech industry security measures
- Experience with laboratory procedures and imaging technologies, adaptable to tech industry equipment and processes
- Familiarity with HIPPA and OSHA regulations for compliance in a tech setting
- Strong customer relations skills applicable to tech support and client interactions
- Experience mentoring and training colleagues in technical procedures
- Proficient in Microsoft Office Suite for Data Entry, Scheduling, and Office Management tasks
Certification
- X-ray
- Certified Dental Assistant
- Dental Radiology
- CPR Certification
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Office Manager
Campus Smiles at Duke University
02.2022 - Current
Dental Assistant
ClearChoice Dental Implant Centers
04.2021 - Current
Dental Assistant
Peak Endodontics
11.2019 - 03.2020
Dental Assistant
Carolina TMJ & Facial Pain Center
06.2018 - 07.2019
Office Manager
CCED
03.2016 - 03.2018
Patient Coordinator/Receptionist
University of Pennsylvania
01.2016 - 03.2016
Patient Service Representative
The Dentist at Brinton Lake
07.2015 - 01.2016
Office Manager / Dental assistant
Yeadon Dentistry LLC
05.2014 - 03.2018
Dental Assistant/Receptionist
Dillon Family Dentistry
11.2009 - 07.2013
Dental Assistant Volunteer
Dentist on the Square
07.2009 - 01.2011
Certificate - CompTIA A+
Per Scholas
Certification - AWS Cloud Practitioner And AWS Solution Architect
Wake Technical Community College
Dental Assistant(Certificate) in Dentistry -
Harris School of Business