Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naelson Castanon

Naelson Castanon

Hobbs

Summary

Dynamic and results-driven professional with extensive experience at Martin Boot Company, excelling in customer service and team collaboration. Proven ability to enhance sales through effective communication and problem-solving. Bilingual with strong cash handling skills, dedicated to fostering customer loyalty and achieving team goals in fast-paced environments.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Hat Shaper/Sales Associate

Martin Boot Company
02.2025 - Current
  • Assisted in maintaining product displays to enhance customer engagement
  • Provided exceptional customer service to address inquiries and resolve issues
  • Learned inventory management procedures to ensure stock availability
  • Collaborated with team members to achieve sales goals through effective communication
  • Adapted quickly to new sales techniques and promotional strategies
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Hat Shaper/Shift Leader Manager

El Herradero Western Outfitters
02.2022 - 02.2025
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new team members on operational procedures and company policies.
  • Coordinated shift schedules to optimize staff coverage and productivity.
  • Monitored inventory levels, assisting in stock management and ordering processes.
  • Assisted in resolving customer complaints, fostering a positive service environment.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Education

High School Diploma -

Hobbs High School
Hobbs, NM

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Outgoing personality
  • Cash handling
  • Money handling
  • Bilingual

Languages

English
Full Professional
Spanish
Full Professional
Italian
Limited Working

Timeline

Hat Shaper/Sales Associate

Martin Boot Company
02.2025 - Current

Hat Shaper/Shift Leader Manager

El Herradero Western Outfitters
02.2022 - 02.2025

High School Diploma -

Hobbs High School