Naethan Bonilla-Santiago

Participated in two-year national leadership cohort focused on cultural competence and service to diverse communities.

• Maintained personal spiritual health through devotion, prayer, and active engagement in church activities.

Raised financial support and fostered strategic partnerships with community leaders to enhance ministry impact.

• Organized and led Young Life clubs, discipleship ministries, and camp initiatives while ensuring volunteer training.

Completed monthly regional training retreats to align with growth strategies of the area.

• Completed monthly regional training retreats to align with the growth strategies of the area.the

Guest Experience

• Delivered personalized service and managed seamless transactions, enhancing guest satisfaction through ACE (Attend, Create, Encourage).

Working with Others

• Fostered inclusive team environment, collaborating to elevate guest experience.

Community Leadership

• Promoted lululemon's brand by engaging with local community programs, increasing brand visibility.

Product

• Maintained product presentation and ensured stock organization to drive sales.

Operations

• Utilized technology and maintained store cleanliness to support efficient store operations.

Exemplified core values to support team culture.

• Demonstrated integrity, collaboration, and resilience while fostering an inclusive work environment.

Outlined key functions and goals associated with the position.

• Served as Membership Concierge at Life Time Athletic Resorts, promoting healthy lifestyles and enhancing member well-being in a growing company.

Position Summary

• Managed member and guest engagement, ensuring a high level of service and satisfaction.

Job Duties and Responsibilities

• Act as the first point of contact for members and guests, ensuring exceptional hospitality and building lasting relationships.
• Educate members on club programming, events, pricing, and policies, while assisting with account maintenance and transactions.
• Handled new member acquisition and retention, effectively resolving concerns through problem-solving and service recovery.

Texas Roadhouse Server

• Provided timely, attentive service while maintaining a clean and welcoming dining area.
• Created legendary dining experiences through exceptional guest service, ensuring satisfaction with a friendly and enthusiastic attitude.
• Served fresh-baked bread and menu items efficiently, maintaining high attention to detail for optimal guest enjoyment.
• Upheld Texas Roadhouse’s commitment to quality food and service, contributing to a consistently positive dining atmosphere.
• Demonstrated a strong work ethic and willingness to learn, contributing to a positive team environment.