Summary
Overview
Work History
Education
Skills
Timeline
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Shaneeqa Jackson

Lancaster,TX

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.

Overview

20
20
years of professional experience

Work History

Implant Specialist/Warehouse Inventory Specialist

DHL Supply Chain
Indianapolis, IN
10.2022 - Current
  • Implemented process improvements to increase efficiency and reduce costs.
  • Maintained accurate records of customer interactions and feedback.
  • Generated reports to track performance metrics of team members.
  • Developed and implemented specialized procedures for customer service operations.
  • Analyzed customer needs and recommended appropriate products or services.
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Reviewed documents for accuracy prior to submission or publication.
  • Performed first article inspection on incoming raw materials.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Maintained accurate and up-to-date inventory records.
  • Resolved any discrepancies between physical inventories and system records promptly.
  • Assisted in the development and implementation of new processes for cycle counting.
  • Conducted monthly audits on a variety of products within the warehouse facility.

Department Manager

Walmart
Indianapolis, IN
09.2018 - 12.2022
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Resolved customer complaints and issues promptly and professionally.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Recorded quantity, type and value of materials or items received.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Processed returns quickly and accurately according to company policy.
  • Received and processed incoming shipments of merchandise.
  • Inspected stock for damage or defects
  • Sorted returned merchandise for restocking or disposal.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Participated in physical inventories of stock on hand periodically.
  • Removed outdated products from shelves in accordance with company policy.

Tax Preparer

Jackson Hewitt
Shreveport, LA
12.2015 - 04.2018
  • Conducted research on current trends in taxation law to stay up-to-date with changes.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Compiled data from clients to accurately complete tax forms.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Maintained accurate records of all client transactions and filings.
  • Created spreadsheets detailing income sources, deductions, credits, estimated payments.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Organized paperwork for efficient review by senior staff members.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.

Department Manager

Walmart
Shreveport, LA
07.2015 - 04.2018
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Resolved customer complaints and issues promptly and professionally.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Inventory Auditor

Forward Air
Irving, TX
06.2013 - 07.2015
  • Utilized barcode scanners to quickly update inventories in the system.
  • Investigated discrepancies between physical count and computer records.
  • Maintained accurate and up-to-date inventory records.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Monitored stock levels to ensure availability of products.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Trained new employees on proper sorting techniques and procedures.
  • Followed established safety procedures while operating machinery.
  • Identified any issues regarding product labels, sizes, colors during the sorting process.
  • Kept work area clean and organized at all times.
  • Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.

Returns Manager/Customer Sales Representative

Omni Cheer
Mira Mesa, CA
09.2004 - 11.2010
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Created and presented monthly reports to management on sales performance.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Conducted price negotiations with customers while staying within company guidelines.
  • Processed orders accurately and efficiently according to established procedures and timelines.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Monitored inventory levels of returned items to ensure accuracy of data.
  • Kept returns department stocked with labels, hangers and receipt paper and removed trash at end of shifts to maintain area readiness according to standard procedures.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Bonita High School
San Dimas, CA

Skills

  • Supply Management
  • Quality Assurance
  • Resource Allocation
  • Emergency Response
  • Customer Relations
  • Root Cause Analysis
  • Manual Dexterity
  • Project Planning
  • Self Motivation
  • Task Prioritization
  • Analytical Skills
  • Management collaboration
  • Effective Communication
  • Logistics Coordination
  • Written Communication
  • Process Improvement
  • Decision-Making
  • Multitasking
  • Attention to Detail
  • Problem-solving aptitude
  • Interpersonal Skills

Timeline

Implant Specialist/Warehouse Inventory Specialist

DHL Supply Chain
10.2022 - Current

Department Manager

Walmart
09.2018 - 12.2022

Tax Preparer

Jackson Hewitt
12.2015 - 04.2018

Department Manager

Walmart
07.2015 - 04.2018

Inventory Auditor

Forward Air
06.2013 - 07.2015

Returns Manager/Customer Sales Representative

Omni Cheer
09.2004 - 11.2010

High School Diploma -

Bonita High School

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Shaneeqa Jackson