Nafees Seyal
Bridgeport
Summary
Accomplished Service Manager with a proven track record at S1 Auto House, adept in customer service management and technical troubleshooting. Excelled in resolving customer complaints efficiently, enhancing team performance through leadership and training, and boosting service quality. Known for a positive attitude and a commitment to maintaining high safety standards.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Service Manager
S1 Auto House
11.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Mechanic
Prestige Auto Service
08.2020 - 11.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
Education
High School Diploma -
Fairchild Wheeler
Bridgeport, CT06-2020
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Trustworthy and honest
- Technical troubleshooting
- Inventory management
- Service and parts teams management
Timeline
Service Manager
S1 Auto House
11.2024 - Current
Mechanic
Prestige Auto Service
08.2020 - 11.2024
High School Diploma -
Fairchild Wheeler
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