Nafeesa Howard
Tallahassee,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Assembly Line Leader
Publix Warehouse Distribution Center
Lakeland, Florida
05.2020 - 01.2024
- Organized, scheduled and supervised daily production activities.
- Monitored efficiency of assembly line workers to ensure maximum productivity.
- Maintained detailed records of each product produced on the assembly line.
- Provided guidance and support to workers regarding their duties and responsibilities.
- Trained new employees in proper use of tools, equipment, and materials needed for the job.
- Identified areas of improvement in production workflow processes based on feedback from team members.
Customer Service Representative
Dequatro
Lakeland, Florida
05.2005 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts -
Polk State College Collegiate High School
Lakeland, FL05-2020
Skills
- Adaptive Leadership
- Standard Operating Procedures
- Workflow Coordination
- Team Management
- Production Scheduling
- Performance monitoring
- Quality Assurance
- Strategy Development
- Shift Scheduling
- Hiring and Training
- Goal Setting
- Reliability
- Excellent Communication
- Effective Communication
- Schedule oversight
Timeline
Assembly Line Leader
Publix Warehouse Distribution Center
05.2020 - 01.2024
Customer Service Representative
Dequatro
05.2005 - 05.2023
Bachelor of Arts -
Polk State College Collegiate High School
Similar Profiles
Kianna WilliamsKianna Williams
Customer Service Representative at Publix Warehouse Distribution CenterCustomer Service Representative at Publix Warehouse Distribution Center
Darnell GrantDarnell Grant
Forklift Operator at Publix Warehouse Distribution CenterForklift Operator at Publix Warehouse Distribution Center
DeWarren HallDeWarren Hall
Forklift Operator/Selector at Publix Warehouse Distribution CenterForklift Operator/Selector at Publix Warehouse Distribution Center
Lorenzo RolleLorenzo Rolle
Warehouse Person at Publix Warehouse Distribution CenterWarehouse Person at Publix Warehouse Distribution Center
Colten HintonColten Hinton
HVAC Technician at Parker Services IncHVAC Technician at Parker Services Inc