Summary
Overview
Work History
Education
Skills
Timeline
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Nafeesa Masuod

Ewing,NJ

Summary

Dynamic professional with extensive experience at Costco, excelling in customer engagement and staff training. Proven track record in enhancing operational efficiency and customer satisfaction through effective task delegation and problem-solving. Skilled in employee scheduling and loss prevention, fostering a positive work environment that drives team performance and service excellence.

Overview

1
1
year of professional experience

Work History

Assistant Front End Manager

Costco
10.2024 - Current
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.

Food Court Manager

Costco
05.2024 - 10.2024
  • Streamlined operations for increased efficiency by regularly monitoring staff performance and providing constructive feedback.
  • Established a positive work environment, fostering teamwork among employees to ensure seamless service delivery.
  • Enhanced customer satisfaction by implementing efficient food court management strategies and maintaining high service standards.
  • Scheduled staff shifts efficiently, minimizing labor costs without compromising on service quality or employee satisfaction.

Floor Manager

Costco
11.2023 - 05.2024
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of employees to maintain smooth-running operations of shop floor.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Education

No Degree - Sociology

Rutgers University
New Brunswick, NJ

High School Diploma -

Trenton High
Trenton, NJ
05-2010

Skills

  • Customer Engagement
  • Staff training and development
  • Task delegation
  • Staff supervision
  • Employee scheduling
  • Credit returns processing
  • Problem-solving skills
  • Listening skills

Timeline

Assistant Front End Manager

Costco
10.2024 - Current

Food Court Manager

Costco
05.2024 - 10.2024

Floor Manager

Costco
11.2023 - 05.2024

No Degree - Sociology

Rutgers University

High School Diploma -

Trenton High

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Nafeesa Masuod