Nafeesah Abdul-Majied
Freight Supervisor
Roswell,GA
Summary
Enthusiastic Freight Team Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of measuring and implementing corporation-wide goals with extensive knowledge of customer relations and proven multitasking ability. Motivated to learn, grow and excel in any industry.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Freight Operations Supervisor
The Home Depot Store
Roswell, GA
02.2019 - Current
- Promoted to shift supervisor based on performance.
- Oversaw and motivated team of 16 employees.
- Earned management trust by serving as key holder, responsibly opening and closing out shift.
- Communicated with employees/managers/ regarding any complaints, solving issues.
- Effectively communicated with fellow coworkers,.
- Concise time management of employees and estimated job completion times.
- Delegate tasks to multiple employees while maintaining efficient workplace atmosphere.
- Identify problems and propose solutions to management team.
- Responsible for stocking, arranging floor displays, keeping all merchandise area clean and organized.
- Issued verbal and written warnings, per human resource guidelines policy.
- Maintained positive working relationship with all social service subcontractors at facility.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness.
- Unload, stage, stock, replenish, sort, and load freight.
- Licensed to operate reach truck, pacer, order picker, forklift, and electric pallet jack.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Transit Security Officer
Dept of Homeland security
Atlanta, GA
05.2011 - 10.2018
- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and passengers, prevented objects from being transported onto aircraft.
- Performed searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying property weighing up to 50lbs.
- Controlled terminal entry and exit points.
- Maintained focus and awareness while working in stressful environment to preserve professional ability to identify and locate potentially life threatening devices.
- Engaged in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats.
- Retained and implemented knowledge of Standard Operating Procedures,
- Demonstrated responsible and dependable behavior, and open to change and adapt new information or unexpected obstacles.
- Interacted with public, giving directions and responding to inquiries.
Customer Service Representative
Queens Public Library
Jamaica, NY
09.2007 - 10.2010
- Provided elevated customer experience to generate loyal clientele.
- Learned, referenced and applied product knowledge information.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
High School Diploma -
Jamaica High School
Queens, NY 09.2000 - 08.2004
No Degree -
York Technical College
Rock Hill, SC 01.2016 - 05.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Staff education and trainingundefined
Timeline
Freight Operations Supervisor
The Home Depot Store
02.2019 - Current
No Degree -
York Technical College
01.2016 - 05.2017
Transit Security Officer
Dept of Homeland security
05.2011 - 10.2018
Customer Service Representative
Queens Public Library
09.2007 - 10.2010
High School Diploma -
Jamaica High School
09.2000 - 08.2004
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