Nafelli Nichols
Lakewood Ranch,Florida
Summary
Dynamic individual with hands-on experience in Homemaker/Mom and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Homemaker
Self-employeed
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
Service Greeter
Gettle Nissan
08.2013 - 08.2016
- Welcomed and engaged customers, ensuring positive first impressions and enhancing overall guest experience.
- Assisted guests with inquiries, providing accurate information about services and amenities offered.
- Coordinated with staff to manage customer flow during peak hours, optimizing service efficiency.
- Trained new greeters on company policies and customer service best practices to maintain high standards.
- Monitored waiting areas, maintaining cleanliness and organization to create a welcoming environment for guests.
- Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Promoted additional services or products when appropriate for superior value-added experiences for clients.
- Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Acted as first point of contact for visiting clients and customers.
- Maintained clean, organized environments for presentable front-of-house areas.
Service Scheduler
Gettel Acura
03.2011 - 03.2012
- Coordinated service appointments, optimizing schedules to enhance customer satisfaction and efficiency.
- Managed daily service operations, ensuring timely communication with clients regarding appointment status.
- Developed and maintained relationships with customers, fostering repeat business through exceptional service.
- Streamlined scheduling processes using dealership management software, improving workflow efficiency by reducing conflicts.
- Trained junior staff on scheduling protocols, enhancing team performance and overall service quality.
- Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
- Assisted in the training of new schedulers, sharing best practices for effective time management and customer service skills.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Sales Associate
Cash America/Super Pawn
01.2009 - 03.2011
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted appraisals of merchandise, determining value based on market trends and condition.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Conducted market research to identify trends, informing product selection and pricing strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Massage Envy
01.2007 - 01.2008
- Collaborated with team members to streamline processes, improving overall service delivery.
- Mentored junior representatives, enhancing team performance and knowledge sharing.
Education
High School Diploma -
Lovington High School
Lovington, NM05-1998
Languages
English
Native or Bilingual
Timeline
Homemaker
Self-employeed
08.2016 - Current
Service Greeter
Gettle Nissan
08.2013 - 08.2016
Service Scheduler
Gettel Acura
03.2011 - 03.2012
Sales Associate
Cash America/Super Pawn
01.2009 - 03.2011
Sales Associate
Massage Envy
01.2007 - 01.2008
High School Diploma -
Lovington High School