Nafelli Nichols
Lakewood Ranch,Florida
Summary
Dynamic individual with hands-on experience in Homemaker/Mom, customer service annd scheduling and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Homemaker
Self-employeed
Lakewood Ranch, FL
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
Service Greeter
Gettle Nissan
Sarasota, FL
08.2013 - 08.2016
- Welcomed and engaged customers, ensuring positive first impressions and enhancing overall guest experience.
- Assisted guests with inquiries, providing accurate information about services and amenities offered.
- Coordinated with staff to manage customer flow during peak hours, optimizing service efficiency.
- Trained new greeters on company policies and customer service best practices to maintain high standards.
- Monitored waiting areas, maintaining cleanliness and organization to create a welcoming environment for guests.
- Facilitated seamless handoff between customers and service technicians, explaining repair process and answering questions as needed.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
- Promoted additional services or products when appropriate for superior value-added experiences for clients.
- Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Acted as first point of contact for visiting clients and customers.
- Maintained clean, organized environments for presentable front-of-house areas.
Service Scheduler
Gettel Acura
Sarasota, FL
03.2011 - 03.2012
- Coordinated service appointments, optimizing schedules to enhance customer satisfaction and efficiency.
- Managed daily service operations, ensuring timely communication with clients regarding appointment status.
- Developed and maintained relationships with customers, fostering repeat business through exceptional service.
- Streamlined scheduling processes using dealership management software, improving workflow efficiency by reducing conflicts.
- Trained junior staff on scheduling protocols, enhancing team performance and overall service quality.
- Prioritized urgent requests and adjusted schedules accordingly, ensuring prompt attention to critical issues.
- Assisted in the training of new schedulers, sharing best practices for effective time management and customer service skills.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Sales Associate
Cash America/Super Pawn
Mesa, AZ
01.2009 - 03.2011
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted appraisals of merchandise, determining value based on market trends and condition.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Conducted market research to identify trends, informing product selection and pricing strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Massage Envy
Scottsdale, AZ
01.2007 - 01.2008
- Collaborated with team members to streamline processes, improving overall service delivery.
- Mentored junior representatives, enhancing team performance and knowledge sharing.
Education
High School Diploma -
Lovington High School
Lovington, NM05-1998
Languages
English
Native or Bilingual
Timeline
Homemaker
Self-employeed
08.2016 - Current
Service Greeter
Gettle Nissan
08.2013 - 08.2016
Service Scheduler
Gettel Acura
03.2011 - 03.2012
Sales Associate
Cash America/Super Pawn
01.2009 - 03.2011
Sales Associate
Massage Envy
01.2007 - 01.2008
High School Diploma -
Lovington High School