Nafesa Stafford
Middletown,US
Summary
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
13
13
years of professional experience
Work History
Lead Rehabilitation Nurse Technician II
Encompass Health
10.2023 - Current
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
- Recorded height and weight of patients
- Collected specimens, such as urine, feces and sputum
- Checked vital signs and recorded intake information to monitor patient stability
- Answered patient call signals, signal lights or bells to determine patient needs
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses
- Measured and recorded food and liquid intake and urinary and fecal output
- Performed blood glucose testing
- Preceptor for new hire employee's
Customer Account Executive/Team Lead
Comcast, Xfinity
04.2019 - 10.2023
- Active fixed agent of supervisor escalation Chat, specializing in CSG order entry and call deescalation
- Leading team meetings, keep records of team statistics and metrics, served as a messenger and point of contact to assist the team with daily operations, and conducted peer-to-peer coaching sessions to improve the team's performance
- Peer Assisted Learner (PAL) - Served as a mentor in training and development program for new hire classes for Customer Account Executive positions
- Assisted with onboarding, and training of new employees
- Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer
- Achieved sales standards set for the department by effectively communicating marketing campaigns and promotions to customers
- Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards
Direct Support Professional
Delaware Mentor Network
09.2014 - 01.2021
- Coach, model and assist in areas of independent living skills such as (house chores, shopping, personal care, and activities) specific to individual's needs
- Provide in-home community support and services to the intellectually and physically disabled
- Help individuals obtain jobs and gain financial independence
- Administer medications, and assist with personal hygiene practices
- Tracked and reported clients' progress based on observations and conversations
- Supervised medication administration, personal hygiene and other activities of daily living
- Assisted individuals in learning and developing new skills
Patient Care Technician
Bayhealth Medical Center
03.2016 - 04.2019
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Assisted with patient admissions, discharges and transfers
- Delivered outstanding patient care based on physical, psychological, educational and related criteria
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
- Restocked unit frequently with necessary medical supplies
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living
- Responded to bell or light signal calls to assist patients with needs
Customer Service Representative
WALMART
03.2012 - 08.2014
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Offered assistance with selecting merchandise, finding accessories and completing purchases
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Science - PSYCHOLOGY
Delaware State University
Dover, Delaware05.2017
Skills
- Active Listening Skills
- Customer Retention Strategies
- Upselling Products and Services
- De-escalation Techniques
- Team-Oriented
- Strong Analytical and Problem Solving Skills
- Computer skills and literacy
- Microsoft Word and Excel proficiency
- Quality Leadership
- Clinical Training
- Caregiver Relations
- Healthcare Expertise
- Medication Administration
- Patient Safety Management
- Grooming and Bathing Assistance
- Vital Signs Collection
Timeline
Lead Rehabilitation Nurse Technician II
Encompass Health
10.2023 - Current
Customer Account Executive/Team Lead
Comcast, Xfinity
04.2019 - 10.2023
Patient Care Technician
Bayhealth Medical Center
03.2016 - 04.2019
Direct Support Professional
Delaware Mentor Network
09.2014 - 01.2021
Customer Service Representative
WALMART
03.2012 - 08.2014
Bachelor of Science - PSYCHOLOGY
Delaware State University
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