Nafesha Johnson
Expert Customer Service Rep
Wall,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Treatment Associate
New Hope Foundation
Marlboro, NJ
01.2022 - Current
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Completed necessary reports and documentation on time and to specifications.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated communication between clients and other service providers.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Overnight Stocker
Walmart
Ocean, NJ
07.2021 - 01.2022
- Pack new freight for store
- Straighten and organize store departments for store opening.
- Put out holiday and seasonal displays.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Stocked shelves to match planogram images and instructions.
- Inspected inventory to identify shortages and maintain consistent inventory.
Tray Loader/ Quality Assurance Analyst
Excelsior Medical, LLC
Neptune, NJ
04.2015 - 06.2021
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Organized and maintained work environment to allow for maximum productivity.
- Mentored and coached team members on QA topics and strategies.
- Created and achieved product quality objectives and met product specifications.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collated and organized data entry documents into filing systems for easy access.
- Wrote and maintained detailed internal documentation on developed systems.
Receptionist/Cashier/Customer Service
Mazda
Shrewsbury, NJ
08.2020 - 11.2020
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Learned duties for various positions and provided backup at key times.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Associate Cashier
Shoprite
BELMAR, NJ
05.2018 - 07.2018
- Responded to customer calls and emails to answer questions about products and services.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Teller I
TD Bank
NEPTUNE, NJ
06.2016 - 09.2017
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Handled various accounting transactions
Cashier/Front
Shoprite
Neptune, NJ
08.2012 - 03.2015
- Mentored new team members on sales software system operation.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Assisted with purchasing decisions and located merchandise for customers.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
Waitstaff
Seabrook Village
Tinton Falls, NJ
10.2010 - 07.2012
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Some College (No Degree) - Business and Foreign Languages
Brookdale Community College
Lincroft, NJHigh School Diploma -
Neptune High School
06.2012
Skills
- Time Management
- Computer Literacy
- Good Listening Skills
- Customer Support
- Database Maintenance
- Customer Inquiries
- Efficient Data Entry
- Issue and Complaint Resolution
- Incident Escalation
- MS Office
- Teamwork and Collaboration
- Dependable and Responsible
Additional Information
- MS Office expert , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Treatment Associate
New Hope Foundation
01.2022 - Current
Overnight Stocker
Walmart
07.2021 - 01.2022
Receptionist/Cashier/Customer Service
Mazda
08.2020 - 11.2020
Customer Service Associate Cashier
Shoprite
05.2018 - 07.2018
Teller I
TD Bank
06.2016 - 09.2017
Tray Loader/ Quality Assurance Analyst
Excelsior Medical, LLC
04.2015 - 06.2021
Cashier/Front
Shoprite
08.2012 - 03.2015
Waitstaff
Seabrook Village
10.2010 - 07.2012
Some College (No Degree) - Business and Foreign Languages
Brookdale Community College
High School Diploma -
Neptune High School
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