Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Certification
Overview
BusinessAnalyst
NAFFIE SIRAG

NAFFIE SIRAG

Jeddah, KSA

Summary

Talented professional and resourceful focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Knowledgeable in quality principles, customer services, budget, and franchise management in coffee field.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Projects Manager, Coffee Market

Freelancer
GCC, Egypt, Indonisia & Australia
06.2017 - Current
  • Managed and developed more than 35 Cafe Projects/Brands
  • At least 40 specialized courses have been provided to more than 300 people so far in #field of café management skills, coffee preparation methods, and mechanisms for measuring performance quality and continuous development concisely
  • Drafting procedures, operation, and training manuals for many Cafe brands (attached table showing work that has been completed)
  • Evaluating existing local projects and prepare organizations to franchise brand, working to attract investors
  • Planned, designed, and scheduled phases for large projects. Managed projects from procurement to commission.
  • Participation in Coffee Events as member of international judging committees for barista championships
  • Provided detailed project status updates to stakeholders and executive management.
  • Founder and operating institutions concerned with developing field of hospitality, roasting and preparing coffee
  • Organizing many activities, including international trips to coffee farms and internal competitions, had impressive impact on raising level of service quality and public taste and knowledge about coffee.

Franchise Manager

RATIO Specialty Coffee
Al-Hasa, KSA
10.2019 - 06.2020
  • Developing operations, training and procedure manuals, and quality standard to promote brand's products and services in local markets
  • Coordinating with other staff members in company to ensure that all operations are running smoothly
  • Established developing training programs for new franchisees, employees, and managers
  • Recruiting prospective franchisees based on their financial resources, business experience, and personal characteristics
  • Increased Interviewing potential franchisees and reviewing their application forms to determine eligibility
  • Managing ongoing operations of franchise location by overseeing staff members, making operational decisions, and maintaining relationships with customers
  • Reviewing financial statements to ensure that franchisees are following company standards for operations
  • Ensuring each franchise location meets brand standards for appearance, employee behavior, and operating procedures
  • Managing development of promotional plans for new products and services to ensure that are effective at increasing brand recognition and sales.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

General Manager

Ambassadors International Institute
Jeddah, KSA
02.2016 - 05.2018
  • Manage institute including supervision of and collaboration with faculty and adjuncts
  • Research market potential and market institute program to attract more clients
  • Recruit and develop qualified, experienced faculty and adjuncts in coordination with Director of Education Program
  • Organize systematic evaluation and observation of faculty, share feedback,, and encourage voluntary peer observation among faculty
  • Conduct student feedback on faculty and mediate students' complaints
  • Schedule unique events and coordinate with key personnel for conducting of information sessions on and off campus
  • Organize regular meetings with tutor to, and work with them on quality improvement
  • Recommend and coordinate operational policies and procedures.

Senior Administrative Officer / HR Generalist

Royal Embassy of Saudi Arabia, Australia and New Zealand
Canberra, Australia
01.2011 - 01.2015
  • Provide advises and support all administrative department, develop all procedures in department, and facilitate closing legal gaps between Australian and Saudi employment frameworks
  • Interpret award wage agreements, conducting employment negotiation cases and handling of disputes -
  • Contribute to development of communication with students and cultural Attache Office

Human Resources Manager

A'AYAN Qatar Leasing Company
Doha, Qatar
01.2007 - 01.2010
  • Evaluate and implement HR management strategies, policies and plans to align with business needs
  • Prepare and process monthly payrolls, bonuses and sales commissions, and all related administrative matters
  • Recruitment for middle level and higher level positions (perform job analysis, conduct interviews, communicate employment offers and prepared documentation)
  • Define company's strategic direction, goals/objectives and strategies for their achievement
  • Established administrative structure of company, reward rules and (HRMS) system for department
  • Achieved significant reduction in operation costs by analyses and improve work performance
  • Developed the company's payroll system, a personnel sourcing & hiring, job descriptions, applicant tracking, skills development and tracking, benefits administration and compliance with associated government regulations
  • Established and managed staff performance evaluations system and training plans
  • Monitored and handled employee claims involving performance-based and harassment incidents

Education

MBA - Master of Business Administration And Management

Universty of Sydney
Australia
03.2019 - 01.2023

BBA - Bachelor of Business Administration

Mansourah Universty
EGYPT
12.2007 - 11.2010

PMP - Diploma Certificat of Project Management Practice

Westcamp
Australia
02.2014 - 01.2016

Diploma of Coffee - Roasting, Brewing, Sensory Coffee, And Barista

SCA
USA
01.2015 - 01.2017

Diploma - Management And Marketing of Journalistic Art

DAR EALAM By CBA
Jeddah
09.2003 - 12.2004

Skills

Quality Development

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Franchise Manager

RATIO Specialty Coffee
10.2019 - 06.2020

MBA - Master of Business Administration And Management

Universty of Sydney
03.2019 - 01.2023

Projects Manager, Coffee Market

Freelancer
06.2017 - Current

General Manager

Ambassadors International Institute
02.2016 - 05.2018

Diploma of Coffee - Roasting, Brewing, Sensory Coffee, And Barista

SCA
01.2015 - 01.2017

PMP - Diploma Certificat of Project Management Practice

Westcamp
02.2014 - 01.2016

Senior Administrative Officer / HR Generalist

Royal Embassy of Saudi Arabia, Australia and New Zealand
01.2011 - 01.2015

BBA - Bachelor of Business Administration

Mansourah Universty
12.2007 - 11.2010

Human Resources Manager

A'AYAN Qatar Leasing Company
01.2007 - 01.2010

Diploma - Management And Marketing of Journalistic Art

DAR EALAM By CBA
09.2003 - 12.2004

Certification

Strategic Planning for Activities Programs Course

Overview

17
17
years of professional experience
12
12
years of post-secondary education
6
6
Certificates

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