Talented professional and resourceful focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Knowledgeable in quality principles, customer services, budget, and franchise management in coffee field.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Projects Manager, Coffee Market
Freelancer
GCC, Egypt, Indonisia & Australia
06.2017 - Current
Managed and developed more than 35 Cafe Projects/Brands
At least 40 specialized courses have been provided to more than 300 people so far in #field of café management skills, coffee preparation methods, and mechanisms for measuring performance quality and continuous development concisely
Drafting procedures, operation, and training manuals for many Cafe brands (attached table showing work that has been completed)
Evaluating existing local projects and prepare organizations to franchise brand, working to attract investors
Planned, designed, and scheduled phases for large projects. Managed projects from procurement to commission.
Participation in Coffee Events as member of international judging committees for barista championships
Provided detailed project status updates to stakeholders and executive management.
Founder and operating institutions concerned with developing field of hospitality, roasting and preparing coffee
Organizing many activities, including international trips to coffee farms and internal competitions, had impressive impact on raising level of service quality and public taste and knowledge about coffee.
Franchise Manager
RATIO Specialty Coffee
Al-Hasa, KSA
10.2019 - 06.2020
Developing operations, training and procedure manuals, and quality standard to promote brand's products and services in local markets
Coordinating with other staff members in company to ensure that all operations are running smoothly
Established developing training programs for new franchisees, employees, and managers
Recruiting prospective franchisees based on their financial resources, business experience, and personal characteristics
Increased Interviewing potential franchisees and reviewing their application forms to determine eligibility
Managing ongoing operations of franchise location by overseeing staff members, making operational decisions, and maintaining relationships with customers
Reviewing financial statements to ensure that franchisees are following company standards for operations
Ensuring each franchise location meets brand standards for appearance, employee behavior, and operating procedures
Managing development of promotional plans for new products and services to ensure that are effective at increasing brand recognition and sales.
Raised property accuracy and accountability by creating new automated tracking method.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Ambassadors International Institute
Jeddah, KSA
02.2016 - 05.2018
Manage institute including supervision of and collaboration with faculty and adjuncts
Research market potential and market institute program to attract more clients
Recruit and develop qualified, experienced faculty and adjuncts in coordination with Director of Education Program
Organize systematic evaluation and observation of faculty, share feedback,, and encourage voluntary peer observation among faculty
Conduct student feedback on faculty and mediate students' complaints
Schedule unique events and coordinate with key personnel for conducting of information sessions on and off campus
Organize regular meetings with tutor to, and work with them on quality improvement
Recommend and coordinate operational policies and procedures.
Senior Administrative Officer / HR Generalist
Royal Embassy of Saudi Arabia, Australia and New Zealand
Canberra, Australia
01.2011 - 01.2015
Provide advises and support all administrative department, develop all procedures in department, and facilitate closing legal gaps between Australian and Saudi employment frameworks
Interpret award wage agreements, conducting employment negotiation cases and handling of disputes -
Contribute to development of communication with students and cultural Attache Office
Human Resources Manager
A'AYAN Qatar Leasing Company
Doha, Qatar
01.2007 - 01.2010
Evaluate and implement HR management strategies, policies and plans to align with business needs
Prepare and process monthly payrolls, bonuses and sales commissions, and all related administrative matters
Recruitment for middle level and higher level positions (perform job analysis, conduct interviews, communicate employment offers and prepared documentation)
Define company's strategic direction, goals/objectives and strategies for their achievement
Established administrative structure of company, reward rules and (HRMS) system for department
Achieved significant reduction in operation costs by analyses and improve work performance
Developed the company's payroll system, a personnel sourcing & hiring, job descriptions, applicant tracking, skills development and tracking, benefits administration and compliance with associated government regulations
Established and managed staff performance evaluations system and training plans
Monitored and handled employee claims involving performance-based and harassment incidents
Education
MBA - Master of Business Administration And Management
Universty of Sydney
Australia
03.2019 - 01.2023
BBA - Bachelor of Business Administration
Mansourah Universty
EGYPT
12.2007 - 11.2010
PMP - Diploma Certificat of Project Management Practice
Westcamp
Australia
02.2014 - 01.2016
Diploma of Coffee - Roasting, Brewing, Sensory Coffee, And Barista
SCA
USA
01.2015 - 01.2017
Diploma - Management And Marketing of Journalistic Art
DAR EALAM By CBA
Jeddah
09.2003 - 12.2004
Skills
Quality Development
Logistics Management
New Product Introductions Strategies
Advanced Problem Solving
Project Planning and Developmen
Business Development
Staff training/development
Effective leader
Event Management
Relationship building
Product development
Coaching and mentoring
Teamwork and Collaboration
Flexible and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Franchise Manager
RATIO Specialty Coffee
10.2019 - 06.2020
MBA - Master of Business Administration And Management
Universty of Sydney
03.2019 - 01.2023
Projects Manager, Coffee Market
Freelancer
06.2017 - Current
General Manager
Ambassadors International Institute
02.2016 - 05.2018
Diploma of Coffee - Roasting, Brewing, Sensory Coffee, And Barista
SCA
01.2015 - 01.2017
PMP - Diploma Certificat of Project Management Practice
Westcamp
02.2014 - 01.2016
Senior Administrative Officer / HR Generalist
Royal Embassy of Saudi Arabia, Australia and New Zealand
01.2011 - 01.2015
BBA - Bachelor of Business Administration
Mansourah Universty
12.2007 - 11.2010
Human Resources Manager
A'AYAN Qatar Leasing Company
01.2007 - 01.2010
Diploma - Management And Marketing of Journalistic Art
Piping/Welding/ Structural Steel Inspection Engineer at Modern Building Leader Ltd.Piping/Welding/ Structural Steel Inspection Engineer at Modern Building Leader Ltd.
<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC