Nafisa Hassam
Minneapolis,MN
Summary
Specialist with over 8 years of progressive experience, adept in customer service and technology solutions, notably with Apple Inc. Skilled in equipment management and efficiency optimization, demonstrated through enhanced operational procedures and customer satisfaction rates. Proficient in conflict resolution and team training, ensuring seamless service delivery and fostering team development in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Tech Specialist
Apple Inc
Minnetonka, United States
04.2022 - Current
- Assist customers in troubleshooting Apple products, ensuring personalized solutions and satisfaction
- Engage with customers to tailor products to their needs, enhancing overall user experience
- Utilize strong communication skills to build rapport and effectively address customer inquiries
- Stay updated on new Apple products and features, demonstrating a keen interest in technology
- Deliver exceptional customer service in diverse environments, fostering positive interactions
- Enhanced customer satisfaction by adapting Apple tech to user needs
- Ensured product setup precision, boosting operational efficiency
- Fostered team growth by sharing knowledge of Apple's latest features
- Pioneered visual merchandising techniques to enhance product appeal
- Championed a customer-first approach to drive engagement and loyalty
- Streamlined customer onboarding process, enhancing efficiency by 30%
Administrative Assistant
Agiliti Health Inc
Minneapolis, United States
02.2019 - 04.2020
- Coordinated and managed hospital administrative tasks, ensuring efficient daily operations
- Handled patient admission paperwork and maintained accurate records in accordance with hospital policies
- Scheduled and organized appointments, meetings, and equipment deliveries, ensuring smooth hospital workflow
- Managed communication between healthcare staff and external vendors, improving response times and service quality
- Assisted in preparing reports on hospital equipment usage and inventory, contributing to resource optimization
- Supported the hospital team in maintaining compliance with HIPAA and other healthcare regulations
- Facilitated departmental communication and handled correspondence, fostering interdepartmental cooperation
- Streamlined administrative procedures, resulting in improved office efficiency and task completion
Hospital Service Technician
Agiliti Health
Minneapolis, United States
02.2019 - 02.2020
- Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements
- Ensures prompt and courteous service is delivered to all customers in person and in all communications
- Takes customer equipment requests and fills orders within an established timeline
- Delivers equipment to patient rooms (fill 100% of customer orders) or standby locations in patient-ready condition with appropriate software, configuration, accessories and disposables
- Verifies standby locations on a daily basis
- Picks up, cleans and processes all soiled equipment, preparing it for 'patient ready' use following all company and hospital protocols
- Conducts equipment tracking rounds using handheld scanners to capture equipment activities
- Runs reports as required by supervisor and monitors equipment levels
- Records all non-functional equipment that has been reported by the customer
- Completes safety inspections/preventative maintenance on equipment (when applicable)
- Documents all equipment incidents in occurrence with both company and customer policies
- Provides all customer feedback to the supervisor in a timely manner
- Expedited equipment delivery, enhancing patient care efficiency
- Maintained accurate equipment logs to ensure compliance and readiness
- Analyzed equipment usage data to optimize hospital resource allocation
- Trained peers in equipment handling, boosting team performance
- Implemented new tracking methods to reduce equipment downtime
- Enhanced patient care by ensuring rapid delivery of hospital equipment
Sales Associate/Security
Target
Minneapolis, United States
01.2018 - 01.2020
- Provided excellent customer service, ensuring satisfaction and repeat business
- Maintained organized and clean sales floor, enhancing shopping experience
- Assisted in sales and cashier duties, contributing to daily sales goals
- Stocked shelves efficiently, ensuring product availability and neat displays
- Supported security measures, ensuring a safe and secure shopping environment
- Boosted store revenue by adeptly handling sales and security, ensuring optimal customer satisfaction
- Applied analytical skills to optimize stock levels and improve sales floor efficiency
- Enhanced team morale and performance through effective collaboration and support in sales tasks
- Pioneered security measures that decreased shoplifting incidents, safeguarding store assets
- Maintained high standards of store cleanliness and organization, contributing to a positive shopping environment
- Streamlined inventory management, reducing overhead by optimizing stock
Nursing Assistant
Good Samaritan Society
Rochester, United States
05.2016 - 09.2016
- Collaborated with resident care teams and families to ensure comprehensive patient care
- Accurately recorded patient information, enhancing communication across long-term care units
- Coordinated effectively between units, improving operational efficiency and patient outcomes
- Enhanced unit efficiency by seamlessly integrating with care teams, ensuring top care quality
- Meticulously recorded patient data, supporting accurate and effective care across multiple units
- Fostered strong relationships with family members, enhancing the support network for residents
- Analyzed care protocols to suggest improvements, elevating patient satisfaction and care standards
- Pioneered a cross-unit communication strategy to streamline patient care processes
- Streamlined patient admissions, reducing wait times and enhancing care efficiency
Nursing Assistant
The Homestead of Rochester-Volunteers of America
Rochester, United States
05.2016 - 05.2016
- Provided care to 36+ room rehabilitation facility, ensuring patient dignity and accurate data flow
- Managed patient records, ensuring data accuracy and adherence to HIPAA
- Enhanced patient privacy and dignity through attentive, respectful care
- Coordinated with healthcare teams to update patient statuses efficiently
- Provided essential care in a 36+ bed rehab facility, sustaining high care standards
- Monitored and recorded vital signs, applying strong clinical evaluation skills
- Streamlined patient care procedures, increasing efficiency and reducing wait times
Education
Management Information Systems -
St Paul College
10.2024
Student of the Week -
Rochester STEM Academy
Rochester, Minnesota01.2014
Skills
- Configuration
- Customer Service
- Team Training
- Equipment Management
- Efficiency Optimization
- Conflict Resolution
- Data Analysis
- Proficient in [Software]
- Effective Communication
- Decision-Making
- Relationship Building
- Team building
Timeline
Tech Specialist
Apple Inc
04.2022 - Current
Administrative Assistant
Agiliti Health Inc
02.2019 - 04.2020
Hospital Service Technician
Agiliti Health
02.2019 - 02.2020
Sales Associate/Security
Target
01.2018 - 01.2020
Nursing Assistant
Good Samaritan Society
05.2016 - 09.2016
Nursing Assistant
The Homestead of Rochester-Volunteers of America
05.2016 - 05.2016
Student of the Week -
Rochester STEM Academy
Management Information Systems -
St Paul College