Summary
Overview
Work History
Education
Skills
References
Timeline
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Nafisa Siha

Long Island

Summary

Dynamic professional with a proven track record at CVS Pharmacy, excelling in customer service and team leadership. Adept in inventory management and policy enforcement, I foster a positive shopping experience while driving revenue benchmarks. A flexible team player, I leverage tech expertise to enhance operational efficiency and mentor colleagues effectively.

Overview

1
1
year of professional experience

Work History

Shift Supervisor Management Trainee

CVS Pharmacy
03.2022 - 01.2023
  • Work effectively with store management and store crews.
  • Supervise the store’s crew through assigning, directing and following up of all activities.
  • Effectively communicate information both to and from store management and crews.
  • Provide efficient customer service skills at all times.
  • Assist customers with their questions, problems and complaints and resolved them in a timely manner.
  • Handled all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Maintain customer/patient confidentiality.

Barista

Starbucks Coffee company
  • Providing excellent customer service while preparing and serving beverages and food items to quality standards.
  • Crafting drinks according to recipes, maintaining a clean and organized workspace, handling transactions, and ensuring food safety standards are met.
  • Handling cash and operating the register while ensuring operational efficiency.
  • Greeting customers, taking orders, educating customers on the menu, adhering to recipes.
  • Performing cleaning tasks and closing procedures.
  • Ensuring a positive team environment and participating in store operations like opening, closing, and inventory management.

Stylist

Lovisa Jewelry inc.
  • Provide exceptional customer service: Greet customers, understand their needs, and offer personalized product recommendations.
  • Assist customers with product selection: Help customers find jewelry that suits their style and preferences.
  • Process transactions accurately: Handle cash and card payments using the Point of Sale (POS) system.
  • Maintain store appearance: Clean and organize merchandise, ensuring a tidy and inviting environment.
  • Implement visual merchandising strategies: Assist with floor sets, product placement, and promotional displays according to planograms.
  • Process stock deliveries: Receive, unpack, and organize new merchandise.
  • Conduct inventory counts: Track stock levels and identify discrepancies.
  • Assist with loss prevention: Be vigilant in monitoring for theft and minimizing stock loss.

Education

Bachelor In Progress - Nursing

Farmingdale State College

Associate - Health and Science

Borough of Manhattan Community College

Skills

  • Tech Expertise
  • Flexibility and adaptability
  • Team Player
  • Microsoft Office Suite
  • Customer service
  • Inventory management
  • Policy enforcement
  • Revenue benchmarks
  • Training and mentoring
  • Cash handling expertise
  • Inventory control and record keeping
  • Sales monitoring
  • Beauty trends
  • Brand awareness

References

  • Deepa Hossain, Manager at CVS Pharmacy, 917-499-5255
  • Hannan Choudhery, Manager at Starbucks, 917-287-4208, hannanchoudhery91@gmail.com

Timeline

Shift Supervisor Management Trainee

CVS Pharmacy
03.2022 - 01.2023

Barista

Starbucks Coffee company

Stylist

Lovisa Jewelry inc.

Bachelor In Progress - Nursing

Farmingdale State College

Associate - Health and Science

Borough of Manhattan Community College

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Nafisa Siha