Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAFISATU MARII BANGURA

Herndon,VA

Summary

Skilled Registered Medication Aide and Customer Relations Manager with a proven track record at Arbor Terrace Sudley Manor and United Bank for Africa SL Ltd. Excelled in HIPAA compliance and compassionate care, enhancing patient satisfaction and fostering client loyalty. Achieved notable improvements in medication management and customer service through innovative training and targeted campaigns.

Diligent sales customer service manager with knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

REGISTERED MEDICATION AIDE

ARBOR TERRACE SUDELY MANOR
03.2024 - Current
  • Demonstrated strong clinical knowledge through regular participation in ongoing training programs, keeping up-to-date on best practices in medication management.
  • Enhanced patient care by accurately administering medications and diligently monitoring for potential side effects.
  • Supported the nursing staff in the management of medical emergencies, providing rapid response and assistance with medication administration as needed.
  • Collaborated with interdisciplinary teams to optimize medication management for each patient''s unique needs.
  • Improved patient satisfaction by providing compassionate care during medication administration.
  • Supported continuity of care by promptly reporting any observed changes in patients'' conditions or adverse drug reactions to supervising nurses or physicians.

CUSTOMER RELATIONS MANAGER

UNITED BANK FOR AFRICA SL LTD
06.2015 - 05.2022
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Designed targeted campaigns to address specific pain points identified through customer surveys, leading to increased satisfaction levels among target demographics.

Education

Bachelor of Science - HUMAN RESOURCE MANAGEMENT

UNIVERSITY OF MANAGEMENT AND TECHNOLOGY
SIERRA LEONE, FREETOWN
09-2017

PEARSON BTECH LEVEL 5 HND DIPLOMA - Business Management

CROWN TECHNICAL UNIVERSITY COLLEGE
SIERRA LEONE,FREETOWN
07-2016

Skills

  • Quality assurance
  • Business operations
  • Attention to detail
  • Sales proficiency
  • Workload management
  • Customer service
  • Strategic thinking
  • Customer relationship management
  • File maintenance
  • HIPAA compliance
  • Compassionate care
  • First aid procedures
  • Privacy and confidentiality

Certification

  • Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
  • First Aid Certification - American Red Cross or American Heart Association.
  • BEHAVIOR TECHNICIAN

Timeline

REGISTERED MEDICATION AIDE

ARBOR TERRACE SUDELY MANOR
03.2024 - Current

CUSTOMER RELATIONS MANAGER

UNITED BANK FOR AFRICA SL LTD
06.2015 - 05.2022

Bachelor of Science - HUMAN RESOURCE MANAGEMENT

UNIVERSITY OF MANAGEMENT AND TECHNOLOGY

PEARSON BTECH LEVEL 5 HND DIPLOMA - Business Management

CROWN TECHNICAL UNIVERSITY COLLEGE

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