Nafiseh Rezaei
West Hills,CA
Summary
Dynamic professional with a proven track record at Pierce College, excelling in data analysis and customer relationship management. Leveraged SQL and Tableau to enhance data-driven decision-making, while fostering strong partnerships through exceptional communication. Successfully increased market share at Ni-Naman by executing innovative marketing strategies, showcasing adaptability and strategic thinking.
Overview
11
11
years of professional experience
Work History
UPI Worker
Pierce College
08.2019 - Current
- Gathered, organized and input information into digital database.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Business Manager
Ni-Naman
03.2014 - 01.2018
- Increased market share by identifying and capitalizing on emerging market trends.
- Developed and executed marketing strategies that significantly increased brand awareness in target markets.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Master of Science - Business Analytics
California Sate University Northridge
05-2026
Bachelor of Arts - System Operation Management
California State University, Northridge
Northridge, CA05-2024
Associate of Arts - Business Administration
Pierce College
Woodland Hills, CA06-2022
Skills
- Data Analysis
- SQL and Database Management
- Data Visualization (Tableau)
- Statistical Analysis (R, Python)
- Predictive Modeling
- Excel
Timeline
UPI Worker
Pierce College
08.2019 - Current
Business Manager
Ni-Naman
03.2014 - 01.2018
Master of Science - Business Analytics
California Sate University Northridge
Bachelor of Arts - System Operation Management
California State University, Northridge
Associate of Arts - Business Administration
Pierce College
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