Nafissa Essa
Antioch,CA
Summary
Dedicated healthcare professional with over 10 years of experience in patient care, medical billing, and insurance processing. Recently completed an Associate of Arts degree and all prerequisites for an Ultrasound Technician program. Highly skilled in medical terminology, patient care, and administrative duties, with a strong commitment to enhancing patient outcomes. Seeking to leverage my background in healthcare administration and patient interaction to pursue a rewarding career as an Ultrasound Technician.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Care Aide
In-Home Supportive Services
01.2020 - Current
- Deliver personalized, compassionate care to clients, including assistance with daily activities such as bathing, dressing, and meal preparation
- Ensure client mobility and safety, offering transportation to medical appointments and providing protective supervision
- Administer paramedical services (e.g., blood sugar checks, injections) as directed by a physician
- Build trusting relationships with clients, providing support and enhancing their quality of life
Medical Biller
Pacific Pulmonary Services
03.2013 - 02.2015
- Managed insurance claims, including reprocessing denied claims and verifying insurance eligibility
- Communicated with insurance companies and patients to resolve billing issues, ensuring timely and accurate payments
Claims Representative
Sentry Insurance
09.2012 - 11.2012
- Handled a high volume of incoming and outgoing calls, assisting policyholders with claims and determining coverage, liability, and damages
- Collaborated with clients and third parties for subrogation processing
Medical Biller
LabCorp
06.2010 - 03.2012
- Verified insurance eligibility and resolved complex billing discrepancies
- Built relationships with clients and insurance companies, ensuring accuracy in medical claims processing
Medical Biller
WestCliff Medical Lab
04.2008 - 06.2010
- Verified insurance eligibility and resolved complex billing discrepancies
- Built relationships with clients and insurance companies, ensuring accuracy in medical claims processing
Education
Associate of Arts (AA) -
Coastline Community College
Fountain Valley, CA12-2024
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-2004
Skills
- Proficient in medical terminology and patient care
- Strong organizational and multitasking abilities
- Experienced with healthcare software (EHR, ICD-9, CPT, HCPCS)
- Exceptional communication and interpersonal skills
- In-depth understanding of insurance claims (PPO, HMO, Medicare, Medicaid)
- Patient-focused
- Empathetic
- Detail-oriented
- Bilingual
- Familiar with medical software (eg, Epic, Cerner)
- Strong attention to detail
- Ability to work in fast-paced environments
Certification
Certified Coding Specialist (CCS), American Health Information Management Association (AHIMA), 01/01/12
Languages
Pashto
Native or Bilingual
Urdu
Professional Working
Timeline
Personal Care Aide
In-Home Supportive Services
01.2020 - Current
Medical Biller
Pacific Pulmonary Services
03.2013 - 02.2015
Claims Representative
Sentry Insurance
09.2012 - 11.2012
Medical Biller
LabCorp
06.2010 - 03.2012
Medical Biller
WestCliff Medical Lab
04.2008 - 06.2010
Associate of Arts (AA) -
Coastline Community College
High School Diploma -
Bolsa Grande High School
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