Summary
Overview
Work History
Education
Skills
Timeline
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Nafiza Ahmed

Hollywood,CA

Summary

Dedicated customer service leader with a strong administrative background.

Demonstrates how to swiftly and efficiently identify problems and provide solutions.

Passionate and driven in team-based success and strives to lead by example.

Overview

11
11
years of professional experience

Work History

Senior Expert

Uber Technologies
12.2020 - 06.2024
  • Serving as the primary point-of-contact for escalated or challenging support issues
  • Mentoring and coaching Experts during Learning and Development
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Prioritizing and balancing projects which are regularly executed in MS Excel,Word and PowerPoint
  • Supporting on-site supervisor with maintaining daily operations and facility management

Expert

Uber Technologies
08.2015 - 12.2020
  • Provided quality in-person driver support and followed up with drivers via in-app messaging and email
  • Practiced problem-solving skills: identified and provided solutions to account issues (deactivations, app support, payments, background checks)
  • Escalated specific account issues to the proper channels (Senior Expert, chatrooms, or by submitting open tickets to other internal teams) and monitored for updates
  • Utilized de-escalation skills during driver interactions when necessary
  • Proven ability to learn quickly and adapt to new situations.

Personal Assistant

Roc Nation
01.2013 - 12.2014
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Associate of Arts - Communications

Santa Monica College
Santa Monica, CA
06.2012

Skills

  • Staff Management
  • Conflict Resolution
  • Employee Development
  • Project Planning
  • Google Drive
  • Task Delegation
  • Team Leadership
  • Data Entry
  • Research
  • Data Analysis

Timeline

Senior Expert

Uber Technologies
12.2020 - 06.2024

Expert

Uber Technologies
08.2015 - 12.2020

Personal Assistant

Roc Nation
01.2013 - 12.2014

Associate of Arts - Communications

Santa Monica College

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Nafiza Ahmed