Naga Lakshmi Reddy Ayuluru
Monmouth Junction
Summary
Accomplished Java L2-L3 Support Portfolio Lead in Leading money transfer client, adept in application performance monitoring and team leadership including Technical support experience and Spearheaded initiatives that reduced incident resolution time by 30%. Proficient in Java/J2EE technologies and process automation, driving continuous improvement and operational excellence in financial services applications with total 12+ years of experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Java L2-L3 Support Portfolio Lead/Technical Lead
Tata Consultancy Services Client: Western Union
02.2020 - Current
- Company Overview: Western Union is a global leader in money transfer services, allowing customers to send money securely to over 600,000 agent locations worldwide.
- Leading the team to Provide application support for several Banking and financial services related applications in money transfer domain.
- Provided L2/L3 Support for core financial applications, reducing the average incident resolution time by 30%.
- End-End Change / release support.
- Investigation of problems, including design, code, test and implementation of fixes.
- Having real time troubleshooting sessions with Application users which helps in resolving the issues at the earliest.
- Part of 24X7 coverage of Monitoring the application through Dynatrace tool.
- Used Dynatrace for application performance monitoring (APM), identifying bottlenecks, and optimizing service-level metrics (response time, error rates, throughput).
- Investigating the issues using the logging tools like OpenSearch, Splunk and Cloud Watch and Created custom dashboards and alerts in Splunk for log analysis and system health monitoring.
- Ensuring solutions are monitored and have appropriate alerting mechanisms.
- Automation of common, repeatable, manual tasks which would avoid repetitive tasks.
- Creation of knowledge articles to help in resolving the regular production issues.
- Research and presentation of ideas for system improvements and contributing to continuous operational/service/lean improvement plans.
- Experience as a Software Engineer working on major programmers across a complex IT environment.
- Worked on issues reported by agents and troubleshooting the issues during remote sessions.
- Led and coordinated with the offshore team to ensure timely delivery.
- Utilized SQL queries to identify data discrepancies and worked with backend teams to resolve them.
- Handled production support, monitored logs, identified root causes, and fixed issues.
- Western Union is a global leader in money transfer services, allowing customers to send money securely to over 600,000 agent locations worldwide.
- Environment: Java 8, HTML5, CSS3, AJAX, jQuery, Spring MVC, Hibernate, Restful Web services, Eclipse, Angular JS, Apache Tomcat, LINUX/UNIX, Maven, Junit.
Senior Support Analyst
Tata Consultancy Services Client: Western Union
05.2015 - 02.2020
- Involved in working with the SMEs to gather the requirements and convert them into technical requirements.
- Mainly worked on issues reported by agents and troubleshooting the issues during remote sessions.
- Wrote and maintained knowledge base articles and support documentation.
- Provided L2/L3 Support for core financial applications, reducing the average incident resolution time by 30%.
- Led and coordinated with the offshore team to ensure timely delivery.
- Utilized SQL queries to identify data discrepancies and worked with backend teams to resolve them.
- Created custom dashboards and alerts in Splunk for log analysis and system health monitoring.
- Used Dynatrace for application performance monitoring (APM), identifying bottlenecks, and optimizing service-level metrics (response time, error rates, throughput).
- Handled production support, monitored logs, identified root causes, and fixed issues.
- Practiced Test Driven Development (TDD) and wrote JUnit test cases.
- Performed code merging, testing, and deployment to production.
Web UI Developer
Tata Consultancy Services Client: Western Union
07.2013 - 04.2015
- Design, Implementation and Enhancements of WUPOS - Automated Customer Receipts (ACR).
- The receipt generator will be invoked by WUPOS application and will use the input parameters to generate customized receipts for the agent.
- The format of the response depends on the output type that is sent by the calling POS.
- Automated Customer Receipt (ACR) project is aimed at enabling the agent to configure the receipts for the MT transactions.
- It provides the ability for generation of customized receipts, which will be used across various POS applications.
- Involved in Design and Implementation.
- Involved in Coordination with the Client.
- Provided end user training and support for effective use of the application.
- Environment: Java 8, HTML5, CSS3, JavaScript, Spring Framework, Spring Security, Hibernate, Microservices, SQL Server.
Education
Bachelor of Technology - Computer Science & Engineering
S S Institute of Technology
Hyderabad06-2012
Skills
- Java application support
- Application performance monitoring
- Dynatrace
- CloudWatch
- OpenSearch
- Process automation
- Knowledge base management
- Team leadership
- Core Java
- Oracle
- SQL Server
- AWS
- Splunk
- Service Now
- Cherwell
Personal Information
- Current Role : Assistant Consultant
- Date of Birth: 06/01/91
- Gender: Male
- Nationality: Indian
Certification
AWS Certified Solution Architect - Associate
Current Role
Technical Lead/ Portfolio Lead
Timeline
Java L2-L3 Support Portfolio Lead/Technical Lead
Tata Consultancy Services Client: Western Union
02.2020 - Current
Senior Support Analyst
Tata Consultancy Services Client: Western Union
05.2015 - 02.2020
Web UI Developer
Tata Consultancy Services Client: Western Union
07.2013 - 04.2015
Bachelor of Technology - Computer Science & Engineering
S S Institute of Technology
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