Naga VTJM Panchada

Telecom solution architect with deep OSS/BSS, enterprise architecture, and service delivery experience across mobile, fixed, IPTV, and broadband services. Leads end-to-end design for provisioning, billing, order management, and platform migration, with hands-on work in TM Forum APIs, SOAP/REST, cloud, and legacy-to-modernization programs.

• Certified TMForum eTOM & ODF Frameworks
• Enterprise Architect Certification from Open Group (TOGAF 9 Certified)
• Engagement Manager Certification from Capgemini Technologies, India
• ITIL V3 Service Operations in IT Service management certification
• Oracle Certified Professional (OCS – Oracle 9i & 10g developer)
• Post Graduate Program in Generative AI for Business Applications, University of Texas, Austin

• #1., Role: Sr. IT Solution Architect (Telco) (Contract), Tenure: -10/2023 – TillDate @ Allude Global Technologies (Texas, USA), Description: Number of projects designed and implemented as part enterprise architect team in LLA. Key projects worked on providing designs and development are below., Symphonica Provisioning platform implementation for mobile and fixed switches., Evolution and Sagemcom ONT and WiFi extender implementations, Magnolia – eSIM change for Apple Devices, OTA Platform activations, Consolidation of OSS - Symphonica/Intraway Provisioning platform implementation by migrating the current platforms.
• #2., Role: Sr. IT Solution Architect (Telco), Tenure: -04/2018 – 10/2023 @ Capgemini (Kingston, Jamaica), Description: Number of projects designed and implemented as part enterprise architect team in LLA. Key projects worked on providing designs and development are below., International & Domestic Carrier billing applications consolidation with CSG Wholesale, Product design and Implementation of 5G service in Cayman (Liberty Caribbean)., e-Commerce implementation – Order, serviceability, Installation booking and payment., Chatbots on web and other messaging tools., BSS consolidation (Postpaid Billing platform migration) for Triple play services & Migration to Amdocs platforms from Liberate, FTTH Implementation in Latin America markets including Micro ONT's(XGSPON) and Docsis 3.1 on Calix, Adtran markets, Mediation replacement from Digital Route to CSG IME for Bahamas Telecom, VoLTE and VoWiFi services, eSIM implementations, Mobile Number portability implementation, Mobile core (HLR, HSS & PCRF) virtualization and their integration (vUDM of Ericsson), Email and Mediation services implementation in AWS (Cloud platform), Provisioning platform migration & Upgrade (LDAP to SOAP CAI3G commands), Self-Install – Customer self-installation and activation of fixed services (Triple Play)., NextGen TV implementation and OTT services (Amazon, Disney+, Star+, Spotify,.etc), OSS platforms proof of concepts with various vendors including ServiceNow, Nokia, Xacria, Hansen SMP, Integgsoft, Micro services implementation including RPA in Provisioning process to automate number of manual processes.
• #3., Role: IT Service Delivery Manager, Tenure: -08/2015– Mar 2018, Capgemini/ Cable & Wireless Communications, Description: The project is to manage the service of major CRM & billing platform for Cable & Wireless. It works as a comprehensive web-based solution which enables the CSR to manage global customer account details, customer enquiries, provisioning new services and bill customers efficiently. It also acts as a support system for the Customer Support Representatives (CSR) to resolve various customer issues effectively. Liberate is also integrated with third party applications like Converse One, IPTV providers etc. which enables Cable & Wireless Plc. to provide value added services to their customers. Application support project to manage the applications for Cable & Wireless Communications., Roles and Responsibilities, The development of the technology solutions and mapping the business requirements to systems/technical requirements to ensure they are in line with the enterprise architectural plan using TOGAF framework and JIRA tool Identify/document requirements - use business scenarios, or an analogous technique., Based on Baseline Requirements analysis including impact and feasibility analysis for enhancements and defects using expertise in current applications and domain knowledge., Translating architectures into estimates of hours required to deliver the solution and execution procedure., Collaborate with Engineering teams, IT Organizations, and vendors to define strategy to deliver overall solution according to the specifications., Analyze System elements (Software, monitoring, reporting functions and capabilities, integration architecture and processes) with recommendations for appropriate changes according to pre-defined requirements., Defining the scope and preparing POC and Continuous support on end-to-end delivery.
• #3., Role: Service Delivery Lead, Tenure: 07/2010 – 07/2015, Capgemini, Hyderabad, India & London, UK, Description: The project is to manage the service of major CRM & billing platform for Cable & Wireless. It works as a comprehensive web-based solution which enables the CSR to manage global customer account details, customer enquiries, provisioning new services and bill customers efficiently. It also acts as a support system for the Customer Support Representatives (CSR) to resolve various customer issues effectively. Liberate is also integrated with third party applications like Converse One, IPTV providers etc. which enables Cable & Wireless Plc. to provide value added services to their customers. Application support project to manage the applications for Cable & Wireless Communications., Roles and Responsibilities, As ITSM consultant, working on continual service improvements, new customer given targets by redefining support processes and Service Desk functions. Conducting Governance meetings and discussions., Instrumental in Align /Implementation of ISO/IEC 20000 (ITIL) for Cable and wireless Client., Implemented ISO 9001:2015 Surveillance and Upgrade Audit – 2017 and ISO 27001 Audit for CWC AMS project, achieved certification in September 2017., Understanding of SLA's and involving in monthly service reviews with client., With Strong technical skills in OpenVMS, COBOL and telecom functional knowledge, aid team on code analysis, data Analysis, bug fixing, configuration review, CR work and implementation of CR changes, CAB presenting., SME for BSS and OSS modules (Provisioning, Switch, Billing, Event Processing, Reports)
• #4., Role: Sr. Software Engineer, Tenure: -02/2007 – 06/2010, IMC Global services India Ltd., Description: NFIB CRM application implemented on OpenVMS platform several years ago. managing the application on legacy operating system. The project is is Migrate the Open VMS legacy code to Windows supported services., Roles and Responsibilities, Onsite visit to get the requirements. Create High Level and Detailed design document as per business and functional requirements., Ensuring timely deliveries of problem logs and quality of deliverables as per laid down processes., Maintaining application and technical support and documentation., Convert COBOL Programs from Open VMS to MF COBOL., Convert DCL scripts on Open VMS to Windows Batch jobs., Prepared the necessary documentation and design specifications of project., Participate in peer review and code walk through.