Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naga Aswani Kondaveti

Troy

Summary

Dynamic retail professional with experience at Macy's Department Store, excelling in customer assistance and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in medical coding, ensuring accuracy and compliance with industry standards. Adaptable and committed to delivering exceptional service in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

Macys Department Store
07.2024 - 02.2025
  • I greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies, and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Completed transactions in an efficient manner while providing excellent customer service.

Pharmacy Technician Extern

CVS Pharmacy
03.2024 - 06.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured, and compounded medications following standard procedures.

Retail Sales Associate Cashier

Marshalls Department Store
06.2023 - 02.2024
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.

Clinical Data Associate

CLINDATACEUTICS
Hyderabad, India , Telangana
10.2014 - 08.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Input data into computer programs and filing systems.
  • Scanned and uploaded medical records into electronic medical records system.
  • Verified accuracy of patient information in medical records.

Medical Coder

Ajuba Solutions
03.2013 - 09.2014
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Education

Bachelor of Science - Health Care Management

Padmavathi College of Pharmacy
India
10-2011

Skills

  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Adaptability
  • Product knowledge

Timeline

Retail Sales Associate

Macys Department Store
07.2024 - 02.2025

Pharmacy Technician Extern

CVS Pharmacy
03.2024 - 06.2024

Retail Sales Associate Cashier

Marshalls Department Store
06.2023 - 02.2024

Clinical Data Associate

CLINDATACEUTICS
10.2014 - 08.2015

Medical Coder

Ajuba Solutions
03.2013 - 09.2014

Bachelor of Science - Health Care Management

Padmavathi College of Pharmacy
Naga Aswani Kondaveti