Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Nagagopalakrishna Akella

San Ramon,CA

Summary

A competent, agile and proactive professional with 15+ years of experience in SAP with SAP CX, SAP BRIM and SAP S/4 Hana Solutions with Certified and SAP Activate Project Delivery & Implementation, upgradation & migration experience to meet client’s goals and requirements. As a Project Manager delivered SAP S/4 Hana Solutions and SAP CX & Contact Centre Solution at Green field Project. Having knowledge upgradation into digital/cloud technology using automation tools solutions to enhance client business capabilities. Expertise in using Activate, Launch/Agile Methodology for planning, designing and implementation of projects which includes diverse Cloud and On-premise experience covering different phases of implementation such as Pre-Feasibility Study, Initial Preparation, Requirement Gathering Workshops, Business Blueprint Design, preparing Functional Specifications Documents (FSDs), taking Sign-offs and Configuration design process. Experienced in Full Life Cycle implementations of SAP CX solutions including SAP CRM, SAP S/4 Hana, SAP BRIM & SAP C4C for Marketing, Sales and Service modules Completed 6 Implementations and 5 Support, enhancement & migration projects for SAP S/4Hana and SAP CX and Solutions complete End to End life cycle Hybrid projects in industry specific solutions of Manufacturing, Retail, Food & Beverage, Automobile, Real Estate & Utilities of clients facing roles across Asia Pacific, Europe and Middle East and USA. Having good exposure in Functional as well as Technical environments. Excellent Communication, interpersonal and presentation skills. Ability to translate business objectives into clear functional and technical requirements. Ability to work effectively and harmoniously as a Team Lead and Team Member with positive attitude and self-motivated to work independently. Currently looking for a new and challenging SAP Consulting, which will utilize my existing experience and skills set and further enhance my personal and professional development.

Overview

16
16
years of professional experience
1
1
Certification

Work History

SAP Project Manager

Grocery Outlet
09.2024 - Current
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop a comprehensive project plan, including timelines, resource allocation, milestones, and risk assessment.
  • Identify and onboard the necessary team members (consultants, developers, analysts).
  • Facilitate communication between technical and non-technical teams.
  • Regularly update stakeholders on project progress, risks, and changes.
  • Identify potential risks and develop mitigation strategies.
  • Lead cross-functional teams, including functional consultants, developers, and business users.
  • Oversee the implementation of SAP S/4HANA modules, ensuring they align with the business requirements.
  • Perform quality checks and testing to ensure the system meets business needs.
  • Develop and execute a change management plan to help end-users adapt to the new S/4HANA system.
  • Monitor project expenditures and ensure alignment with the approved budget.
  • Coordinate go-live activities, ensuring a smooth transition to the new system.
  • Ensure the project complies with legal, regulatory, and organizational standards.

SAP Project Manager

Lumen Technologies
02.2024 - 09.2024
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop a comprehensive project plan, including timelines, resource allocation, milestones, and risk assessment.
  • Identify and onboard the necessary team members (consultants, developers, analysts).
  • Facilitate communication between technical and non-technical teams.
  • Regularly update stakeholders on project progress, risks, and changes.
  • Identify potential risks and develop mitigation strategies.
  • Lead cross-functional teams, including functional consultants, developers, and business users.
  • Oversee the implementation of SAP S/4HANA modules, ensuring they align with the business requirements.
  • Perform quality checks and testing to ensure the system meets business needs.
  • Develop and execute a change management plan to help end-users adapt to the new S/4HANA system.
  • Monitor project expenditures and ensure alignment with the approved budget.
  • Coordinate go-live activities, ensuring a smooth transition to the new system.
  • Ensure the project complies with legal, regulatory, and organization.

SAP CX Project Manager

Al Futtaim Group
06.2022 - 09.2023
  • Conducting workshop and performing requirement gathering.
  • Design Blue Print and get the client sign off.
  • Build the solution and delivery as per the sprint planning.
  • Support Offshore team for technical requirement and preparing functional specifications.
  • Business scoping and Sales Organizational activities.
  • Master data management.
  • Configure pre sales documents and follow up activities.
  • Set up Business Roles and assignment of Business Users.
  • Conducting unit testing.
  • Set up Integration channels.
  • Conduct SIT testing.
  • Preparing test documents and training material.
  • Conducting UAT.
  • Perform cut-over activities.
  • Prepare tenants for Go-live and perform hyper care support.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Provided detailed project status updates to stakeholders and executive management.
  • Proved successful working within tight deadlines and a fast-paced environment.

SAP S/4 Project Manager

Federal Tax Authority
06.2021 - 05.2022
  • Led a team of 06 Consultants & Developers to successfully Implement/Migrate a large-scale SAP S/4 Hana system within a tight timeline, resulting in zero downtime and no data loss.
  • Implemented SAP Sizing using QuickSizer and HANA migration assessment and Sizing, resulting in optimal system performance and cost savings.
  • Facilitated communication upward and across teams and served as a point of contact for other departments on project status and other project information.
  • Collaborated with the Cybersecurity team to ensure the implementation adheres to security standards.
  • Managed project requirements gathering activities, budgets, resources, schedules, risks, and reporting for key stakeholders, developers, business analysts, customers, and other team members.
  • Managed cross-functional leads to ensure alignment with master level project milestones.
  • Ensured project milestones rolled up for inclusion into portfolio level reporting and prioritization.
  • Led project completion and project closure activities and document.
  • Identified plans and resources required to meet project goals and objectives.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.

SAP CX Project Manager

Thakher Real Estate LLC
03.2021 - 06.2021
  • Attend AS-IS workshop.
  • Prepare Documentation for AS-IS and TO-BE solution.
  • Provided Pre-sales Lead custom qualification process to clint expectations.
  • Each Pre-sales stage, auto notifications at critical milestone to end customers & business users.
  • Prepare Solution Document/BBP.
  • Solution Design and client briefing.
  • Solution Deployment for sales cloud – Lead to contract submission.
  • Integration activities using SAP CPI.
  • Test the solution and conduct UAT.
  • Follow the cut-over activities prior to Go-Live.
  • Copy the solution from Test environment to Production download.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Provided detailed project status updates to stakeholders and executive management.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Facilitated workshops to collect project requirements and user feedback.

SAP C/4Hana Functional Lead

Ittihad International Investment LLC
09.2020 - 02.2021
  • Attend AS-IS workshop for 4 Company codes.
  • Prepare Documentation for AS-IS and TO-BE solution.
  • Prepare Solution Document/BBP.
  • Solution Design and client briefing.
  • Solution Deployment for sales cloud – Lead to Quotation submission and Service Ticket collaboration and Service Category level SLA configurations.
  • Test the solution and conduct UAT.
  • Follow the cut-over activities prior to Go-Live.
  • Copy the solution from Test environment to Production download.
  • Hypercare support after Go-Live.
  • Good understanding of Fiori Launchpad designer for Catalog.
  • Developed, configured and tested applications for accurate alignment with project standards.
  • Developed and implemented reports and presentations for key stakeholders and senior management.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Established priorities and drove accountability for assigned initiatives, providing leadership.
  • Devised and implemented processes and procedures to streamline operations.
  • Determined proper methodologies and procedures to use based upon project specifications.
  • Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.

SAP Sr Marketing Cloud Support consultant

Majid Al Futtaim
06.2020 - 09.2020
  • New User Creations; Business Roles and Restrictions.
  • New Marketing Area creations and access restrictions.
  • Set up Campaign approval process.
  • Handle Segmentation and Campaign related issues.
  • Liaison with SAP for software bugs.
  • Create new marketing attributes and assign them under segmentation profiles.
  • Creation of Communication arrangements and Communication system.
  • Creation of Sender profiles.
  • Good understanding of Fiori Launchpad designer for Catalogue.
  • Customized Segmentation to create target groups for campaigns - functional support for building the specification.

SAP Marketing – Implementation Consultant

Dubai Government Dept
09.2018 - 05.2020
  • Company Overview: Industry - Utilities
  • Hands on knowledge on Hybris Marketing - Data Management, Contact Engagement, Marketing Plan, Contacts, Budget Planning, Sentiment Engagement, Spend Management, Customer Journey Insight, Marketing Segmentation Marketing Recommendation, Marketing, Campaign Marketing Insight.
  • Predictive Scenarios configuration in Hybris Marketing.
  • Good understanding of Fiori Launchpad designer for Catalogue and Groups and integration to PFCG roles.
  • Customized Segmentation to create target groups for campaigns - functional support for building the specification.
  • Integration with 3rd party SMS / Email Vendor and custom changes in Adapter class for Email / SMS Campaign automation.
  • Creation of graphical calculation views in Hana DB and enable usage for Segmentation.
  • Creation of custom fields using Extensibility App for SAP Hybris Marketing - On-Premise.
  • Worked closely with ECC team in understanding dependencies and cross team impacts within Accounts and Profile management and other master data.
  • Replication Customer & contacts from ECC via RFC using SAP LT.
  • Industry - Utilities

Business Analyst

Super Retail Group
04.2017 - 08.2018
  • CRM Production support and Daily checks like queue monitoring, BDoc Monitoring, BP registration synchronization and error fixing, Batch Job monitoring, rescheduling jobs.
  • TREX monitoring and error fixing on failed marketing attributes. Re-schedule the jobs.
  • New Org Structure creation and changes for the existing structure.
  • Loyalty program and Credit management related issues are handled.
  • CIC related issues like missing of access, missing of functions etc., is being fixed.
  • Sales Force Marketing Cloud – Brand related issues, Target group records missing, Customer Key and EDM sendID missing in CRM are being fixed.
  • New Email Template creation for Campaigns.
  • New Target Group creation, Build new segmentation and segregate the attribute sets.

SAP C4C Project Lead

Arcelor Mittal International
07.2016 - 03.2017
  • Responsible for requirement gathering and Solution Design.
  • Implementation / rollout on Sales Module including sales lead creation; opportunity convert to Quotation with custom approval / email process flow.
  • Implementation of Hybris Marketing (On-premise) including, Data Management, Planning & Budgeting, Creation of Campaigns and Segmentations, Customer Insight and product recommendations.
  • Extensively used Hybris marketing application’s Fiori apps such as Data Management, Segmentation, Campaigns & Profiles.
  • Creation of graphical calculation views in Hana DB and enable usage for Segmentation.
  • Good understanding of Fiori Launchpad designer for Catalog and Groups and integration to PFCG roles.
  • Integrated with SAP LT – for Customers and Contacts replication from ECC.
  • Prospects creation and validation work flow before become as customer.
  • Integration knowledge between C4C and ERP on master data replication and code list mapping.
  • Standard functionalities like Visits and Sales Reports creation.
  • Leading Technical and Functional team at Offshore.
  • Configure UI using KUT based on the user requirements.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Hybris C4C Onsite Co-ordinator

Nestle Nespresso
10.2014 - 06.2016
  • Responsible for SAP Cloud which consist of B2B, Social Media on Demand and B2C Trade Functional related ticket solutions of User Management; Product Management; Account Management; Web Service Monitoring; Reporting and Incident Management.
  • Creation of Users; Setting up the accesses and updating the Users.
  • Assign new Business Role, Reassignment in Org Unit or other user details update.
  • Maintain user assignment to approval workflow and notification rules.
  • Product replication issues – web service monitoring.
  • Proceed to POS reassignment through Mass data maintenance work centre.
  • Proceed to Lead, Opportunity or Prospect reassignment through Mass data maintenance work centre.
  • Monitor web services in Administration work centre.
  • Monitor communication with the channels.
  • Add or remove approvers in the approval workflow.
  • Reassignment of geographical areas from one employee to the other.
  • For Social Media Incident management: Maintain Service Categories.
  • Re-connect a channel after it was disconnected.
  • Re-activation of an existing import run.
  • Maintenance of products and product categories.
  • Update existing activity prioritization.
  • Update currency conversion rates on a monthly basis based on rates available in SAP CRM.
  • Reporting issues.
  • Vendor (SAP) co-ordination and get the support for issues resolutions.

Team Lead

Nestle
08.2013 - 09.2014
  • Responsible for the team delivery in terms of Incidents and Service Request resolution and Change Request planning, estimation and implementation for all three zones of US, Europe & Asia markets.
  • Managing resources with optimal use so that all the applications can be covered.
  • Within the phase Onsite and Offshore Coordination, Aligning with Business on time slots and arranging meetings with offshore team.
  • Based on Pre-KAP sessions, To freeze KAP plan and decide on the dates and time to have transition.
  • Coordinate activities to ensure the software meets specifications and technical/functional architecture.
  • Aligning with Testing Team for test plans, test data, and expected results for system.
  • Upon UAT approval, Provide post-production support, monitor and resolve post-go live issues reporting daily and weekly status on Transition as Various Level.
  • Maintaining overall responsibility for the execution of offshore/onsite activities.
  • Business Discussions, Requirements & Customer Updates to Offshore.
  • Hands on Nestle specific tools like Service Centre (CR execution); Nestool (monitor the queues for CRs and Batch Jobs).
  • Hands on Solution Manager for identifying various projects and test scripts execution.

Team Lead

BASF India Limited
06.2009 - 07.2013
  • Extensively worked on initial loads for BP and Materials.
  • Involved in request loads for customer master and material master data.
  • Inbound and Outbound queue monitoring.
  • Error Bdoc Analysis and troubleshooting.
  • Handling incidents on Sales order related incidents.
  • Worked closely with ABAP teams on any enhancements.
  • Attending meetings with business users for requirement gathering on new enhancements.
  • Preparing the FS for enhancements.
  • Giving process clarifications to ABAPers on new developments.
  • Worked on user status additions.
  • Involved in FUT for new developments.
  • Worked with BASIS team during QA and Dev system refresh time.

Project Leader

Phillips
12.2012 - 06.2013
  • Queue monitoring.
  • Order monitoring.
  • B Doc Status monitoring and error handling.
  • Updating ticket status on daily / weekly basis.
  • Assigning open tickets to group members.
  • Co-ordinating with group members to priority ticket while giving solution.
  • Interacting with user on pending ticket information.
  • Running Initial Loads, Request Loads.

Education

Master of Business Administration - Commerce And Business Administration in Marketing

Andhra University
Visakhapatnam, Andhra Pradesh
09.2010

Skills

  • Project Planning & Execution: Expertise in creating and managing end-to-end SAP project plans, timelines, and deliverables using methodologies like SAP Activate, Agile, or Waterfall
  • Stakeholder Management: Proven ability to manage expectations, resolve conflicts, and align diverse stakeholders across business and IT functions
  • SAP Functional Knowledge: Strong understanding of SAP modules (eg, S/4HANA, CX, CRM, BRIM) to effectively lead cross-functional teams and validate solutions
  • Risk & Issue Management: Skilled in identifying project risks early, implementing mitigation plans, and managing escalations proactively
  • Budgeting & Cost Control: Ability to plan and control budgets, track actuals, and ensure financial adherence throughout project life cycles
  • Team Leadership & Collaboration: Experience in leading cross-functional teams, assigning responsibilities, and fostering high team performance
  • Change Management: Competence in planning and executing organizational change initiatives, training, and user adoption strategies
  • Integration & Cutover Planning: Knowledge of technical and functional cutover planning, system integration testing (SIT), and production readiness
  • Communication & Reporting: Strong communication and presentation skills to deliver updates, dashboards, and executive-level reports
  • Tool Proficiency: Hands-on experience with project management tools like SAP Solution Manager, JIRA, MS Project, Azure DevOps, and ServiceNow

Certification

  • SAP Activate – Project Manager course completion from Udemy
  • Certified Azure DevOps Project Manager tools
  • SAP Certified Technology Associate – SAP Marketing Cloud (1802) Implementation
  • SAP Certified Application Associate – SAP Service Cloud 1811
  • SAP Certified Application Associate – SAP Sales Cloud 1911
  • SAP Certified CRM Associate Consultant

Personal Information

Visa: H1B

Timeline

SAP Project Manager

Grocery Outlet
09.2024 - Current

SAP Project Manager

Lumen Technologies
02.2024 - 09.2024

SAP CX Project Manager

Al Futtaim Group
06.2022 - 09.2023

SAP S/4 Project Manager

Federal Tax Authority
06.2021 - 05.2022

SAP CX Project Manager

Thakher Real Estate LLC
03.2021 - 06.2021

SAP C/4Hana Functional Lead

Ittihad International Investment LLC
09.2020 - 02.2021

SAP Sr Marketing Cloud Support consultant

Majid Al Futtaim
06.2020 - 09.2020

SAP Marketing – Implementation Consultant

Dubai Government Dept
09.2018 - 05.2020

Business Analyst

Super Retail Group
04.2017 - 08.2018

SAP C4C Project Lead

Arcelor Mittal International
07.2016 - 03.2017

Hybris C4C Onsite Co-ordinator

Nestle Nespresso
10.2014 - 06.2016

Team Lead

Nestle
08.2013 - 09.2014

Project Leader

Phillips
12.2012 - 06.2013

Team Lead

BASF India Limited
06.2009 - 07.2013

Master of Business Administration - Commerce And Business Administration in Marketing

Andhra University

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Nagagopalakrishna Akella