NAGAMALA JINARAJ
SOFTWARE QUALITY ENGINEERING MANAGER
Boston,MA
Summary
Experienced software quality engineering manager skilled in testing, continuous improvement, project management, and automation. Ensuring quality and efficiency across the technical stack. Over 20 years of proven history collaborating with product owners and key stakeholders to drive software delivery, performance, system scalability, and organizational growth. Supported complex infrastructures for fast-growing companies. Passionate mentor dedicated to building and developing highly motivated teams. Fostering a positive, cohesive, and productive work environment to create a strong foundation for success.
Overview
13
13
years of professional experience
Work History
Quality Engineering Manager, Solution Engineering
HealthEdge
Burlington, MA
09.2022 - Current
- Effectively managed a large (20+ globally distributed QA team members across multiple scrum teams), distributed quality assurance team to ensure the effective execution of project deliverables by establishing clear expectations and guidelines.
- Managed Automation Project (10+ QA team members) working on Web UI and API Automation using katalon.
- Managed multiple projects including WebLogic to Spring Tomcat Migration, Karaf Upgrade, Staff Remix etc. by developing project plans, schedules, and resource models related to the required testing efforts.
- Served as Agile coalition member to support Jira adaptation and established rules, processes, and workflows to assist scrum teams with adjusting to Agile.
- Implemented a customer feedback loop that resulted in 30% bug reduction in Prod.
- Mentored and developed talent on the team by recommending applicable training, providing constructive feedback, and offering opportunities to grow for full-time employees.
- Managed the department’s budget including staffing, training, travel, tools, licensing, and vendor communications.
- Provided oversight and stewardship of the release management process across multiple applications. Tracked release readiness, managed various dashboards, and monthly reports to analyze gaps in coverage, and collaborated with scrum teams to prevent protentional production issues.
- Implemented production defects root cause analysis process to provide visibility to the management and Agile teams on the issues and opportunities for improvements.
- Led 'Automation First Mindset' initiative to enable the QEs in becoming acquainted with the code and expedite our journey from QA to QE where we reached 100% coverage for Integration Tests.
- Led 'Key Features' initiative for multiple releases and customers to go above and beyond in testing the critical features for GAs.
- Initiated Custom Code Certification for every GA to certify the custom code against the product code.
- Emphasized 100% automation for all the custom features and reported weekly progress to reflect the automation percentage.
- Led CVSH 'Post Deployment Verification' initiative to perform functional verification on customer’s lower env to catch issues before we hand the environment over to the customer.
- Led CVSH 'Shift Left' initiative to collaborate with the customer on releasing the Release Candidate to get early feedback.
- Actively involved in the recruitment process for onsite and offshore QA Engineers.
- Led, mentored, and trained multiple testers helping in their professional development and promotion onsite and offshore.
- Consolidated and organized QA department documentation from various sources on Confluence to establish knowledge-share libraries and to improve collaboration.
- Conducted a complete assessment of teams, processes, and environment; defined issues and risks; and oversaw the design and introduction of tools, processes, and best practices across testing life cycle to improve throughput, communication, and on-time delivery of projects in an Agile development environment.
- Worked on multiple company OKRs (Objective and Key Results) to bring down the total bug count by 30%.
- Worked directly with customers to understand the user experience, upgrade experience and customer sentiment to improve the Quality of deliverables.
Lead QA Engineer, Solution Engineering
HealthEdge
01.2019 - 09.2022
- Introduced the QA automation at Professional Services and led the team to test the JAVA based application with various Testing Stages/Levels/Phases, Testing Techniques and Quality Work Products.
- Introduced new QA tools in Professional Services for test case management.
- Designed, built, and executed manual and automated regression suites.
- Led testing of complex process pricing claims from various sources involving multiple vendors and networks.
- Automated the Integrations that included webservices that retrieves and amends data in Health Rules, extracts the retrieved data from HR and write to a file, JMS/Real time messages, correspondence, outbound and inbound, SFTP transfers.
- Worked on Aetna specific Market Prominence integration with Health Edge Medical Enrollment Module, Aetna Managing Provider policies, Claims Integrations.
- Worked on BCBSAZ, BCBSNE, CVS Health, P32H, Medica, Wipro specific claims, inbound and outbound extracts.
- Introduced Automation in upgrade process and created Jenkins Jobs to run the Automation nightly.
- Participate in all meetings planned for releases and obtain necessary technical automation requirement that includes design review, test execution timeline etc.
- Involved in customer demos and presentations.
- Remained hands on with the projects, identifying, troubleshooting, and filing all issues in a clear and concise manner and Point of Contact for all the queries from offshore QA resources.
- Actively involved in the recruitment process for onsite and offshore QA Engineers.
Senior Software QA Engineer
Amadeus North America
12.2014 - 12.2018
- Worked in 4 different scrum teams to initiate the QA strategy – Rates Backend, Feeds & Data Distribution, Business Intelligence team (Reporting Backend) and Hotel Call Center.
- Responsible for testing the backend APIs using Ready API and Automation Testing with Geb and Spock framework with Selenium.
- Created Regression Campaigns on all the teams to track the Regressions on Jenkins.
- Responsible for Mentoring the new QAs and POC for the reporting Team for Production Support.
- Developed training materials and user manuals to support the data validation tool.
- Developing Test Cases with ALM (Application Lifecycle Management by HP) and generating AQR (Amadeus Quality Report).
- Understanding the features and creating request and response scripts using Altova XML Spy.
- Interacting with different functional teams to understand the dependent services.
- Creating scripts in TTS (Test Tool Server) and Ready API for Functional Testing.
- Performing Automation Testing using Selenium Web driver with Geb and Spock framework.
- Performing functional testing on different test environments.
- Performing Data Base Validations to test the CRUD operations done through Web Services.
- Logging the defects in JIRA and ALM, viewing SI and backend logs in Mobaxterm.
- Maintaining scripts in Non-Regression Campaign and sending daily reports to the team.
- Retesting of bugs, closing and updating the bug status in ALM, JIRA and Win@pproach (Global Amadeus Incident/Problem tool).
- Maintaining the scripts in the GIT repository.
- Coordinating with NICE teams to run Sanity tests campaigns.
- Preparing Presentation related to Feeds, Reporting and QA responsibilities.
- Fixing of Regression scripts for legacy hotel admin in Selenium Web driver.
- Integration Testing of the application in Product Integration environment.
- Performing functional API testing with SOAP UI Pro.
- Scheduling daily jobs in Jenkins, maintaining the regression campaign, fixing the failures.
- Performing Multi DC testing (active and passive Data Centre) during production rehearsal.
Senior QA Engineer
RR Donnelley (Helium Inc)
11.2012 - 12.2014
Senior QA Engineer
IMakeNews Inc.
09.2012 - 11.2012
Education
Bachelor of Engineering - Instrumentation Technology
Skills
- Team Leadership & Development
- Project Management
- Company Culture
- Relationship Building
- Quality Assurance (QA)
- Manual & Automated Testing
- Cross-Functional Collaboration
- Software Development Lifecycle (SDLC)
- System Architecture
Timeline
Quality Engineering Manager, Solution Engineering
HealthEdge
09.2022 - Current
Lead QA Engineer, Solution Engineering
HealthEdge
01.2019 - 09.2022
Senior Software QA Engineer
Amadeus North America
12.2014 - 12.2018
Senior QA Engineer
RR Donnelley (Helium Inc)
11.2012 - 12.2014
Senior QA Engineer
IMakeNews Inc.
09.2012 - 11.2012
Bachelor of Engineering - Instrumentation Technology
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