Maintained up-to-date documentation on system configurations, processes, policies, and procedures to ensure knowledge transfer within the team.
Provided timely responses to support tickets from end-users experiencing technical issues, ensuring prompt resolution of problems they encountered while using the applications under my purview as a Junior DevOps Engineer.
Business Analyst
ZenTrades ( Prev SmartServ)
10.2022 - 05.2023
Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
Developed business pipeline using cold and warm techniques.
Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
Education
Master of Science - Management Information Systems
Iowa State University
Ames, IA
01.2024 - Current
B.Tech - Computer Science Engineering
Bennett University
Greater Noida , India
06.2019 - 06.2023
Skills
Cloud services
Web development
Business process improvement
Database management
Data analysis
Project management
Certification
AWS CLOUD PRACTITIONER.
AWS CLOUD FOUNDATION.
MICROSOFT AZURE ADMINSTRATOR ASSOCIATE.
SMARTKNOWER'S WEB DEVELOPMENT
Projects
E- HEALTH CARE MANAGMENT SYSTEM :
Led the development of a comprehensive hospital automation system to integrate departmental workflows and streamline operations.
Designed features to enhance employee collaboration and provide seamless tracking across various hospital departments.
SENTIMENTAL ANALYSIS :
Developed a natural language processing (NLP) pipeline to analyze text emotions and infer the writer's intent.
Utilized text analysis tools to identify, extract, and quantify subjective information for data classification and actionable insights.
Timeline
Master of Science - Management Information Systems
Iowa State University
01.2024 - Current
Business Analyst
ZenTrades ( Prev SmartServ)
10.2022 - 05.2023
DevOps Engineer Associate
Mactores
03.2022 - 09.2022
B.Tech - Computer Science Engineering
Bennett University
06.2019 - 06.2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Similar Profiles
Carolyn NeerdaelsCarolyn Neerdaels
Patient Care Technician at Mary Greeley Medical CenterPatient Care Technician at Mary Greeley Medical Center