Naga Sai Akhil Chakka
Downers Grove,IL
Summary
Results-driven IT professional with over 5 years of progressive experience in Production Support Engineering (L1/L2), specializing in mission-critical banking, financial, and mobile applications. Demonstrates expertise in maintaining high-availability enterprise systems, optimizing End-of-Day (EOD) processes, and conducting root cause analysis (RCA) for performance and incident resolution. Proficient in SQL/PL-SQL development and database administration across various platforms, with hands-on experience in AWS and Azure for cloud monitoring and automation. Recognized for technical documentation skills, mentoring junior engineers, and ensuring ITIL-compliant operations through ServiceNow ITSM.
Overview
5
5
years of professional experience
Work History
Production support Engineer
HCL TECHNOLOGIES LTD
01.2020 - 08.2023
- Provided L2 production support for critical core and mobile banking applications, ensuring 24/7 availability and strict SLA adherence.
- Handled End-of-Day (EOD) processes and optimized job dependencies, ensuring smooth daily closure without downtime.
- Wrote and optimized SQL/PL-SQL queries and stored procedures for data validation, transaction audits, and regulatory reporting.
- Worked extensively in Linux/Unix environments, leveraging Tectia SSH, Shell scripting, and Cron jobs for system monitoring and automation.
- Managed and monitored enterprise job executions via Autosys and ITRS Geneos, performing deep triage for failed jobs.
- Assisted in database migration from Oracle to PostgreSQL, optimizing schemas and improving performance.
- Automated system health checks and log monitoring with Shell/Python scripts, reducing manual intervention by 60%.
- Supported and tested Java/Spring Boot microservices and REST APIs, validating endpoints with Postman & Swagger.
- Collaborated with mobile banking team to triage iOS/Android app issues, validate APIs, and debug app-related failures.
- Conducted crash and performance analysis for mobile apps using Firebase Crashlytics, Instabug, Xcode Instruments, and Android Profiler.
- Ensured seamless backend-to-mobile app integration by monitoring APIs, resolving incidents, and executing regression validations.
- Configured and monitored AWS CloudWatch alarms for API latency, CPU/memory utilization, and job failures, improving proactive incident detection.
- Managed AWS EC2, S3, and IAM resources to support production applications and enforce security compliance.
- Leveraged Splunk, Kibana, and Grafana dashboards to analyze logs and system performance metrics.
- Applied ITIL processes for incident, change, and problem management, ensuring audit and compliance readiness.
- Mentored junior engineers on production workflows, debugging, and automation practices.
- Streamlined post-release RCA investigations, collaborating across teams to reduce MTTR and prevent recurrence.
- Diagnosed and resolved complex production issues via detailed analysis of logs, metrics, and database traces, elevating system reliability.
- Supported mobile banking operations by validating backend APIs through Postman and analyzing transaction anomalies impacting iOS/Android app users.
- Collaborated with L2 engineers to triage mobile-related incidents by correlating app error logs with backend batch jobs and database validations.
- Gained exposure to cloud-based monitoring with AWS CloudWatch and Azure Monitor during pilot migration initiatives.
- Actively participated in disaster recovery (DR) testing and business continuity planning (BCP) drills.
- Authored SOPs, playbooks, and runbooks, improving onboarding efficiency and reducing MTTR for repetitive incidents.
- Proposed automation opportunities using Python, Bash scripting, and SQL jobs to minimize manual support tasks.
- Supported identity and access management (IAM) by assisting with access provisioning, security reviews, and compliance audits.
- Collaborated in Agile ceremonies (stand-ups, retrospectives) and supported DevOps-driven initiatives for continuous improvement.
- Enhanced deployment pipelines by integrating automated testing scripts, reducing deployment times and facilitating smoother releases for critical banking applications.
- Refined database query performance by analyzing execution plans and collaborating with senior developers to implement indexing strategies for high-volume banking applications.
Production Support Analyst
SANVAN Software Limited
05.2018 - 01.2020
- Delivered L1 production support for mission-critical banking applications, ensuring 24/7 service availability and adherence to SLA.
- Monitored batch processes, transactions, and system KPIs via ITRS Geneos, Nagios, and Control-M.
- Managed incident workflows in ServiceNow, aligning with ITIL best practices and coordinating escalations to L2/L3.
- Assisted senior engineers with SQL query analysis, transaction validation, and anomaly detection for customer banking operations.
- Produced daily/weekly availability dashboards and custom performance reports using Excel macros, Power BI, and SQL reports.
- Contributed to RCA investigations by preparing detailed post-incident analysis and preventive recommendations.
- Supported mobile banking operations by validating backend APIs through Postman and analyzing transaction anomalies impacting iOS/Android app users.
- Collaborated with L2 engineers to triage mobile-related incidents by correlating app error logs with backend batch jobs and database validations.
- Gained exposure to cloud-based monitoring with AWS CloudWatch and Azure Monitor during pilot migration initiatives.
- Actively participated in disaster recovery (DR) testing and business continuity planning (BCP) drills.
- Authored SOPs, playbooks, and runbooks, improving onboarding efficiency and reducing MTTR for repetitive incidents.
- Proposed automation opportunities using Python, Bash scripting, and SQL jobs to minimize manual support tasks.
- Supported identity and access management (IAM) by assisting with access provisioning, security reviews, and compliance audits.
- Collaborated in Agile ceremonies (stand-ups, retrospectives) and supported DevOps-driven initiatives for continuous improvement.
- Enhanced deployment pipelines by integrating automated testing scripts, reducing deployment times and facilitating smoother releases for critical banking applications.
- Refined database query performance by analyzing execution plans and collaborating with senior developers to implement indexing strategies for high-volume banking applications.
Education
Master's - Computer Science
Roosevelt University
Chicago, Illinois05-2025
Bachelor of Technology - Electronics & Communication Engineering
R.K. College of Engineering
07-2019
Skills
- Mobile Application Support: Xcode Instruments, Android Profiler, Firebase Crashlytics, Instabug, Postman API Validation
- SQL (Structured Query Language), Oracle PL-SQL
- Java, Oracle 11i, PostgreSQL, REST (Representational State Transfer), Mail Services
- Git, Jenkins, Ansible, Docker, Splunk, Agile Programming Methodologies, Scrum, Amazon Web Services (AWS 3 years: EC2, S3, IAM, CloudWatch, Backup Automation), Microsoft Windows Azure, ServiceNow, Python Programming/Scripting Language, Unix Shell Programming, MySQL, MongoDB
- HTML (HyperText Markup Language), CSS (Cascading Style Sheet), JavaScript, AngularJS, Reactjs, Nodejs, GitHub, Elasticsearch
- Monitoring & Analytics: Autosys, Control-M, ITRS Geneos, Splunk, Grafana, ELK, AWS CloudWatch, Azure Monitor, Dynatrace (application performance monitoring, API latency, memory leak detection), Adobe Analytics (user journey tracking, mobile transaction flow analysis)
Timeline
Production support Engineer
HCL TECHNOLOGIES LTD
01.2020 - 08.2023
Production Support Analyst
SANVAN Software Limited
05.2018 - 01.2020
Master's - Computer Science
Roosevelt University
Bachelor of Technology - Electronics & Communication Engineering
R.K. College of Engineering
Similar Profiles
MOHAMMED RAHAMATHULLAMOHAMMED RAHAMATHULLA
Technical Specialist at HCL Technologies ltdTechnical Specialist at HCL Technologies ltd
AVIJIT LAHAAVIJIT LAHA
Test Lead at HCL Technologies LtdTest Lead at HCL Technologies Ltd
Muthuraman SubramanianMuthuraman Subramanian
Associate Consultant – HCL Shared Services at HCL Technologies LtdAssociate Consultant – HCL Shared Services at HCL Technologies Ltd
YASIN PURINATH KYASIN PURINATH K
Lead Engineer at HCL Technologies LTDLead Engineer at HCL Technologies LTD
David ValentaDavid Valenta
Meat/Seafood Clerk at Jewel / OscoMeat/Seafood Clerk at Jewel / Osco