Nagat Mohamed
Omaha,Nebraska
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Dispatcher
Mastercorp Resort Housekeeping Services
Scottsdale, AZ
07.2021 - 05.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 90 daily calls.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 90 daily caller requests with information about assistance and timeframes.
- Received new orders, prepared documentation and assigned personnel.
- Trained 2 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 40%.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Lead Supervisor
Mastercorp Resort Housekeeping Services
Scottsdale, AZ
02.2021 - 05.2022
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Coordinated supervisory assignments to maintain strong front-line leadership over 56 operations.
- Helped deploy new methods and processes by translating directives into effective policies for front-line workers.
- Educated workers about proper procedures to prevent customer dissatisfaction.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Led production management as senior supervisory member by offering technical support and guidance to less experienced supervisors.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Interviewed, hired and trained new employees for production positions.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Organized contests and established goals to optimize productivity and improve employee morale.
- Tracked and prepared quarterly reports to present to leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Caregiver
Senior Helpers In Home Health Care Of Tucson, Az
Phoenix, AZ
01.2020 - 04.2021
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of residents unable to call for assistance.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Caregiver
Preferred Care At Home
Phoenix, AZ
11.2020 - 03.2021
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Maintained frequent supervision of residents unable to call for assistance.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted patients with self-administered medications.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Assistant Restaurant Manager
Addis Ababa Restaurant
Phoenix, AZ
11.2020 - 03.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced business productivity by training 5 team members and 2 servers on best practices and protocols.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
Bartender Shift Manager
Addis Ababa Restaurant
Phoenix, AZ
11.2020 - 03.2021
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Biology Lab Assistant
University Of Nebraska Omaha
Omaha, United States
08.2018 - 12.2020
- Maintained Zebrafish to obtain data for research.
- Documented experiment progress and observations, compiled data and organized findings for analysis.
- Boosted team efficiency by organizing, restocking and maintaining laboratory environments and equipment.
- Monitored staff actions and laboratory procedures to protect integrity of collected research.
- Inspected and calibrated pH meters, spectrophotometers and centrifuges.
- Prepared variety of different written communications, reports and documents.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Patient Attendant
Nebraska Medicine
Omaha, NE
02.2020 - 08.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Observed and interacted with confused, violent, suicidal patients with intent to prevent injury.
- Assembled admissions pages and added new pages to patients' charts.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Remained in the patient's room or observed multiple patients via video monitoring.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered patient assistance calls, assessed needs and offered qualified support.
Inside Sales Representative
CutCo Vector Marketing
Omaha, United States
11.2017 - 02.2018
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Used CRM software to maintain detailed contact logs and account records.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Computer Information Representative
University Of Nebraska Omaha
Omaha, United States
04.2016 - 05.2017
- Identified, investigated and resolved user problems with computer software and hardware.
- Fields support calls, chat, email with inquiries regarding software programming, connectivity, and similar concerns.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to independently handle over 45 calls each day.
- Confirmed appointments, communicated with clients and updated client records.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research, gathered information from multiple sources and presented results.
Education
No Degree - Pre-Medicine
College of Saint Mary
Omaha, NE 05.2001 -
No Degree - Pre-Medicine
University of Nebraska Omaha
Omaha, NE 05.2001 -
High School Diploma -
Westside High School
Omaha, NE 08.2012 - 05.2016
Skills
Marketing
Leadership
Interpersonal Communication
Analytical Skills
MS Office
Problem Solving
Accomplishments
- President of Medical Club in 2015
- French Honors Club member 2015-2016
- Varsity Cross Country and Track & Field April 2011- 2015.
- Selected member of the prestigious Omaha Explorer Program for future surgeons and engineers.
- ASSAY OF ISONIAZID UTILIZING ISOCRATIC HIGH PERFORMANCE LIQUID CHROMATOGRAPHY https://www.ejmr.com/home/abstract_id/5445
July 2019
Demonstrated an analysis for isoniazid from aqueous mixtures and solid tablets, utilizing isocratic conditions, with high performance liquid chromatography (HPLC) and UV detection.
- SPECIAL EDUCATION TEACHER August 2012- May 2016 Worked with physically disabled or sensory impaired children. Worked with speech difficulties or autism. Prepared and executed lessons and resources. Developed and adapted individualized teaching methods suitable for each child. Collaborated with the Class Teacher and Lead Teacher to build a better learning environment for the children.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Happiness is when what you think, what you say, and what you do are in harmony.
Mohandas Gandhi
Timeline
Dispatcher
Mastercorp Resort Housekeeping Services
07.2021 - 05.2022
Lead Supervisor
Mastercorp Resort Housekeeping Services
02.2021 - 05.2022
Caregiver
Preferred Care At Home
11.2020 - 03.2021
Assistant Restaurant Manager
Addis Ababa Restaurant
11.2020 - 03.2021
Bartender Shift Manager
Addis Ababa Restaurant
11.2020 - 03.2021
Patient Attendant
Nebraska Medicine
02.2020 - 08.2020
Caregiver
Senior Helpers In Home Health Care Of Tucson, Az
01.2020 - 04.2021
Biology Lab Assistant
University Of Nebraska Omaha
08.2018 - 12.2020
Inside Sales Representative
CutCo Vector Marketing
11.2017 - 02.2018
Computer Information Representative
University Of Nebraska Omaha
04.2016 - 05.2017
High School Diploma -
Westside High School
08.2012 - 05.2016
No Degree - Pre-Medicine
College of Saint Mary
05.2001 -
No Degree - Pre-Medicine
University of Nebraska Omaha
05.2001 -