Naga Vijaya Chitra Chatti

PayPal's Global Finance Product (GFP) team is responsible for gathering and defining new product requirements, implementing them, and ensuring accurate money movement across different payment platforms.

• Worked closely with cross functional teams to gather requirements, perform business research and analysis, including financial analysis.
• Determined areas for improvement and implemented processes to alleviate problems.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams through workshops.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features, design, perform user acceptance testing and support product ramp up.

FedEx Freight is the LTL carrier company known for its fast delivery to customers in US, Canada, and Mexico. The Scope of the project is to modernize its Freight Management System to reduce the operating and maintenance cost and ensure high-performing computing systems.

• Collaborated with Stakeholders including CIOs and analyzed existing legacy systems and captured requirements as use cases, user stories, and process flow diagrams
• Evaluated product progress and supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Assisted Production Support staff to understand business scenarios and help reconcile freight charges.

FedEx Corporation is an US based multinational delivery services company. The scope of this project is to change the format of the customer account number to ensure to increase the pool of available account numbers to sustain business in future.

• Identify applications impacted by change and document the requirements that support the enhancements.
• Create monthly reports that provide insights into account number consumption rates using Tableau and SAS.
• Built data dictionaries, and create reusable knowledge-base assets to train new employees.

J P Morgan Chase, through this project, targeted to modernize its exiting clearing connector solution that interacts with Federal Reserve Bank(FRB) and The Clearing House (TCH).

• Gathered functional requirements by reviewing and analyzing reverse engineering documents created by developers
• Created User stories for the functional requirements and maintain Product backlog.
• Mapped current business and operational processes and recommended areas for improvement.
• Provide timely inputs to PL/PM on status, issues and client concerns.

J P Morgan Chase, one of the leading US banks, initiated the project to develop Global Payments Solution for processing payments of different regions while decommissioning its existing solutions.

• Elicited and clearly documented business and system requirements for 2 regions EMEA and APAC.
• Documenting System Process flows and functional requirements for payment enrichment, validation and settlement method processes.
• Maintaining requirements traceability and facilitating design sessions with implementation team to define solution and handling queries related to payment systems.

Thailand Military Bank, through this project, aimed at implementing Finacle Payments Solution for processing Automated Clearing House (ACH), Real time Gross Settlement (RTGS) and international payments initiated by its e-banking users. I have performed the tasks below as a Consultant.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Document the solution approaches for the detailed requirements gathered and perform User Acceptance Test (UAT) before the product is delivered to the bank.
• Provided updates to all stakeholders on key milestones for projects.

Allied Irish Bank initiated multiple resilience projects which aimed at continuous improvement of the existing banking solutions by incorporating the user feedbacks. As a Lead Business Analyst, following were my responsibilities.

• Identified needed business improvements and determined appropriate systems required to implement solutions.
• Consolidated business rules for system enhancements.
• Presented project managers with cost-benefit estimations to drive project planning and execution.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Enhanced solutions resulting in 90% increased efficiency for business end-users.

As part of this project, Allied Irish Bank was implementing regulatory changes in SWIFT clearing mechanisms to continue offering its customers International Payments services.

• Collaborated with internal business partners for understanding the regulatory changes and translating into requirements to be implemented using Global Payplus.
• Mentored 3 teams and streamlined agile techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.
• Defining test scope and reviewing the test cases provided by testing team as per the regulatory requirements.
• Monitored project progress by tracking activities and publishing progress reports.

Allied Irish Bank, one of the four major banks operating in Ireland, embarked on European Union's initiative SEPA(Single Euro Payment Area) that simplifies bank transfers denominated in euro. The objective of this project is to be SEPA complaint.

• Conducted interviews with key business users to collect information on SEPA business processes and created requirement specifications to be implemented through Flexcube Universal Banking Solution (UBS)
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements.
• Performed Business Analysis for payments log implementation over 5 different channels
• Assisted Business departments and Operational staff to improve client satisfaction.