NAGEE LOFTON
Detroit,MI
Summary
Excellent customer service knowledge and strong ability to improve customer satisfaction and solve various customer issues. Proven ability to multitask and prioritize work duties in a fast-paced environment. Strong understanding of working in team-oriented settings and communicating effectively with diverse audiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer
Crunch Fitness
07.2022 - 04.2023
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Streamlined scheduling processes for better time management and session availability.
- Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
- Mentored junior trainers on best practices for building a successful career in the fitness industry.
- Collaborated with other fitness professionals to design effective cross-training programs.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
Appliance Sales Specialist
Lowe’s Home Improvement
07.2021 - 06.2022
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
- Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Drove team revenue totals by bringing in top sales numbers.
Account Executive
Infinity, Inc.
02.2021 - 06.2021
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Nutrition Specialist
Better Health Store
05.2020 - 01.2021
- Assess clients’ nutritional and health needs
- Counsel clients on nutrition issues and healthy eating habits
- Improved client nutrition by developing personalized meal plans and providing expert guidance on dietary choices.
- Reduced risk of chronic diseases for clients by offering tailored lifestyle modification advice and support.
- Increased client satisfaction with comprehensive assessments of individual nutritional needs and preferences.
- Contributed to a positive work environment through active participation in team meetings, sharing best practices, and mentoring junior colleagues when necessary.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Seasonal Package Handler
United Parcel Service
04.2018 - 08.2018
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with leadership on efficient loading and unloading procedures.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Custodial & Warehouse Stocker
Zingerman’s Mail Order
11.2017 - 01.2018
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Ensured on-time delivery of shipments by coordinating with transportation providers and tracking orders closely.
- Boosted productivity with effective communication between team members and proper delegation of tasks.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Conducted regular audits to maintain high levels of inventory accuracy and prevent discrepancies.
- Increased overall warehouse performance by providing ongoing coaching and feedback to team members.
- Supported a positive work environment by fostering strong teamwork among staff members and addressing concerns promptly.
- Compared received packages against shipping documents.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
Cashier & Stocker
Dunham’s Sports
03.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Fitness Leadership Trainer
Henry Ford College
01.2015 - 06.2016
- Enhanced leadership skills among trainees by implementing interactive workshops and team-building activities.
- Developed comprehensive training programs for diverse audiences, resulting in improved leadership capabilities.
- Streamlined assessment processes to provide valuable feedback on individual progress and growth areas efficiently.
- Increased participant satisfaction by tailoring training content to meet specific organizational needs and goals.
- Facilitated group discussions and activities that encouraged critical thinking, self-reflection, and effective communication strategies.
- Coached individuals on the development of personal leadership styles and techniques, fostering professional growth and confidence.
- Created a supportive learning environment by establishing trust and rapport with participants from various backgrounds and experience levels.
- Consistently received positive feedback from both trainees and management regarding the impact of implemented training initiatives on workplace performance.
- Empowered employees to take ownership of their development by providing guidance on goal-setting and self-assessment techniques.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Sales Representative
Planet Fitness
11.2015 - 03.2016
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier & Stocker
Cost Plus World Market
08.2015 - 11.2015
- Maintained store merchandise, and assisted customers with purchases and product information.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Nutrition -
Concordia University
Ann Arbor, MI08.2018
Criminology -
Eastern Michigan University
Ypsilanti, MI01.2014
Skills
- Service Marketing
- Activity Planning
- Team Leadership Building
- Client Coaching
- Strength training
- Detail - Oriented
- Fitness program development
- Fitness instruction
- Physical Conditioning
- Exercise program design
Accomplishments
- Documented and resolved issues with returning customers which led to increased engagement and revenue.
- Led a team of 3 to 4 members in the daily structure of developing and mentoring clients.
- Achieved excellent performance goals and results with attention to detail.
Certification
- Basic Life Support (BLS)
- Certified Personal Trainer, I.S.S.A. Certified Personal Trainer
- Certified Fitness Coach, I.S.S.A. Certified Fitness Coach
- Certified Nutritionist, I.S.S.A. Certified Nutritionist
Timeline
Personal Trainer
Crunch Fitness
07.2022 - 04.2023
Appliance Sales Specialist
Lowe’s Home Improvement
07.2021 - 06.2022
Account Executive
Infinity, Inc.
02.2021 - 06.2021
Nutrition Specialist
Better Health Store
05.2020 - 01.2021
Seasonal Package Handler
United Parcel Service
04.2018 - 08.2018
Custodial & Warehouse Stocker
Zingerman’s Mail Order
11.2017 - 01.2018
Cashier & Stocker
Dunham’s Sports
03.2017 - 08.2017
Sales Representative
Planet Fitness
11.2015 - 03.2016
Cashier & Stocker
Cost Plus World Market
08.2015 - 11.2015
Fitness Leadership Trainer
Henry Ford College
01.2015 - 06.2016
Nutrition -
Concordia University
Criminology -
Eastern Michigan University
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