Nagehan Savas Sert
UX | UI Designer
Dumont,NJ
Summary
As a UX designer, every design decision that I make properly answers and addresses user problems. Utilizing a decade of marketing and sales experience in the hospitality industry, my focus has always been on client satisfaction. However, it is my ability to tackle any challenge, create my own opportunities, and provide a different perspective that stems from being a bilingual, multicultural mother of 3 that truly sets me apart.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
UX | UI Designer
General Assembly
Remote, NJ
09.2022 - Current
- Collaborated with teammates to deliver valuable features meeting business and user needs.
- Worked with design teams, project managers, and stakeholders to create intuitive seamless user design.
- Implemented design changes and iterative updates to clients' websites.
- Conducted live user testing, user surveys, and interviews.
- Designed a functioning mobile app.
- Used wireframes, mock-ups, and prototypes to establish user interface design and architecture.
- Articulated presentation of ideas.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
- Researched and proposed new solutions to make the website or app more user-friendly.
Operation Specialist
Shippn
Remote, NJ
01.2022 - 08.2022
- Gathered, organized, and input information into a digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Collected, arranged, and input information into database system
Assistant Operations Manager
Melody Limo & Saddle River Limo
Paramus, United States
08.2016 - 12.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Formulated processes to reduce downtime and financial loss.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Generated operational reports for management on a monthly schedule.
Sales Specialist
Westfield Group
Paramus, NJ
01.2015 - 08.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Supported retail distributors, dealers, and customers through in-person and telephone support.
- Drove team revenue totals by bringing in top sales numbers.
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Motivated and trained about 10 team members to meet and exceed sales goals through positive reinforcement.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Created and implemented sales strategies to successfully meet company targets.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
Group Sales Supervisor
Sürmeli Hotels&Resorts
Istanbul, Turkey
12.2011 - 01.2013
- Trained team members in successful strategies to meet operational and sales targets.
- Successfully increase annual profits by 18%.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Implemented systems and procedures to increase sales.
- Liaised with reservations, and marketing teams to develop solutions and accomplish shared objectives.
- Coordinated staff sales meetings to discuss developmental strategy, best practices, and process improvements.
- Consulted with central reservations to discuss new rate plans and promotions.
- Arranged for group hotel bookings in collaboration with the sales department for weddings and special events.
Reservations Supervisor
KERVANSARAY HOTELS
01.2009 - 04.2011
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Negotiated more favorable rates and delivery times with vendors.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Reservations Sales Specialist
PALACE WORLD LEISURE LIMITED
Antalya, Turkey
03.2008 - 10.2009
- Created daily floor sheets outlining reservations.
- Maximized revenue by turning simple inquiries into reservations.
- Documented all customer and booking information
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with the front desk to achieve full occupancy of the property.
- Arranged for group hotel bookings in collaboration with the sales department for weddings and special events.
- Negotiated group rates with hotels to meet budget and client requirements.
Front Desk Coordinator
KAYA HOLDING INC
Antalya, Turkey
03.2007 - 02.2008
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Introduced customers to resort amenities with a pleasant and helpful demeanor.
- Trained all staff on front desk procedures and policies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention also entered their data
- Read and responded to emails, answered telephone calls on a multi-line phone system, and transferred callers.
- Handled overflow administrative work from all departments.
Education
BBA - Business Administration And Management
Crimean State Agro-technological University
Simferopol, UKRAINE 09.2004 - 06.2008
Skills
Designing Mobile Application
Responsive Design
Interaction Design
UX Architecture
Usability Analysis
Interviews
UX Design
Problem-Solving
Dependable and Responsible
Teamwork and Collaboration
Excellent Communication
Active Listening
Planning and Coordination
User Data Collection
User Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
UX | UI Designer
General Assembly
09.2022 - Current
Operation Specialist
Shippn
01.2022 - 08.2022
Assistant Operations Manager
Melody Limo & Saddle River Limo
08.2016 - 12.2020
Sales Specialist
Westfield Group
01.2015 - 08.2016
Group Sales Supervisor
Sürmeli Hotels&Resorts
12.2011 - 01.2013
Reservations Supervisor
KERVANSARAY HOTELS
01.2009 - 04.2011
Reservations Sales Specialist
PALACE WORLD LEISURE LIMITED
03.2008 - 10.2009
Front Desk Coordinator
KAYA HOLDING INC
03.2007 - 02.2008
BBA - Business Administration And Management
Crimean State Agro-technological University
09.2004 - 06.2008