Nagelande Agnant
Port Saint Lucie,FL
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As well as highly motivated sales associate with extensive customer service and sales experience. Organized, independent worker with strong time-management skills. Energetic retail associate knowledgeable about retails products. Successful at building a strong customer following, thus increasing repeat business.
Overview
6
6
years of professional experience
Work History
Sales Associate Retail
Albertsons Supermarket
03.2001 - 11.2006
- Answered questions regarding the store and its merchandise.
- Greeted customers and ascertained customers' needs.
- Stocked shelves and supplies and organized displays.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Worked with other associates to support cashiers and management needs.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Trained new cashier team members in customer service and money handling processes.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
Sales Associate
Lord & Taylor Department Store
05.2002 - 09.2005
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Prepped items for later use to save staff time during busy hours.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Diligently restocked work stations and display cases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed payments and provided receipts to establish proof of transaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Science - Business Management
Broward College
Fort Lauderdale, FL05.2015
Associate of Science - Business Operations
Broward College
Fort Lauderdale, FL08.2014
Skills
- Customer service-oriented
- Reliable and punctual
- Product inventory counts
- Computer proficient
- Excellent communication skills
- Team leadership skills
- Quick learner
Reference:
Available upon request
Timeline
Sales Associate
Lord & Taylor Department Store
05.2002 - 09.2005
Sales Associate Retail
Albertsons Supermarket
03.2001 - 11.2006
Bachelor of Science - Business Management
Broward College
Associate of Science - Business Operations
Broward College
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