Nageswara Rao Innamuri

• Collaborated with stakeholders to gather and document technical requirements for the Salesforce CRM project to merge the systems of Canadian Pacific (CP) and Kansas City Southern (KCS) railways.
• Developed and implemented scalable Salesforce Sales Cloud solutions using Apex classes, LWC, and batch processes to automate workflows, reducing manual processes by 15%.
• Performed root cause analysis for incident and problem management, ensuring timely resolution and system stability.
• Created and managed Visual Flows to streamline business processes and migrated existing Process Builder workflows to Visual Flows, ensuring compliance with Salesforce best practices and improving efficiency.
• Designed and documented the functionality of Apex classes and methods, mapping them to business processes for seamless integration.
• Configured Salesforce security (roles, profiles, permission sets) to align with the operational needs of the newly formed CPKC, ensuring data protection and system integrity.
• Executed data migration projects using Data Loader and change sets, ensuring 99.8% data integrity and accuracy.
• Integrated Salesforce with internal systems using REST/SOAP APIs and middleware tools like MuleSoft, enabling real-time data synchronization and operational efficiency.
• Developed and managed CI/CD pipelines for automated deployments using Salesforce DX and VS Code, enhancing deployment efficiency.
• Conducted unit testing, integration testing, and user acceptance testing (UAT) for 50+ stakeholders to validate system functionality and ensure the Salesforce solution met business requirements.
• Provided end-user training and post-deployment support for seamless CRM adoption and system stability.
• Monitored and maintained the Salesforce environment post-deployment, implementing updates and enhancements as needed.
• Collaborated with cross-functional teams using Agile methodology to align solutions with business goals.
Environment: Salesforce Sales Cloud, Flows, Apex, Visualforce, LWC, SOQL, SOSL, Data Loader, Change Sets, VS Code with Salesforce extensions, REST APIs, SOAP APIs, Salesforce DX, Agile

• Collaborated with stakeholders to gather and document technical requirements for Salesforce implementations in the tobacco industry's supply chain management.
• Conducted requirement analysis to design solutions for purchasing, grading, processing, and exporting tobacco to PMI.
• Designed and implemented custom solutions using Apex, Visualforce, and LWC to validate 500k+ annual tobacco inventory and sales, enhancing user experience for tracking and reporting, and resulting in a 20% increase in operational efficiency.
• Configured user roles, permissions, workflows, and security settings to meet compliance and operational needs.
• Automated workflows and approval processes using Visual Flows and Process Builder, reducing manual effort and enhancing operational efficiency, from purchasing to exporting tobacco based on required grades.
• Conducted unit testing, integration testing, and user acceptance testing (UAT) to ensure the functionality and reliability of Salesforce solutions, ensuring alignment with business goals.
• Executed data migration projects to import 10 years of historical tobacco inventory data into Salesforce using Apex, Data Loader, and Import Wizard, achieving 99.8% data accuracy.
• Integrated Salesforce with internal systems using REST/SOAP APIs and middleware for real-time data synchronization and improved efficiency.
• Monitored and maintained the Salesforce environment post-deployment, implementing updates and enhancements as required.
• Developed and managed Salesforce Communities, enhancing user engagement and collaboration.
• Developed and refined custom reports and dashboards using advanced SOQL and SOSL techniques to deliver real-time insights into tobacco inventory, sales, and logistics.
• Partnered with cross-functional teams to deliver tailored solutions that aligned with business objectives.
Environment: Salesforce Sales Cloud, Apex, Visualforce, Lightning Web Components (LWC), SOQL, SOSL, Data Loader, Import Wizard, Salesforce Admin, REST APIs, SOAP APIs.

• Participated in training sessions to build essential knowledge and skills for Salesforce customization and implementation.
• Utilized various Salesforce standard objects, such as Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Reports, and Dashboards.
• Created and customized Salesforce solutions, including Custom Objects, validation rules, Page layouts, Custom tabs, Entity-Relationship data models, and Auto-Response Rules tailored to application needs.
• Designed and implemented custom Salesforce solutions using Apex, Visualforce, and LWC, enhancing system capabilities and improving user engagement by 25%.
• Configured Salesforce by setting up Users, Roles, Public groups, Role hierarchies, Sharing Rules, and Record Level security with Single Sign-On (SSO) solutions, streamlining user access management.
• Developed and implemented complex Approval Processes to ensure appropriate authorization in high-stakes environments and created HTML Email templates for Auto-Response to customers.
• Imported data from Excel sheets into Leads, Accounts, Contacts, and Opportunities using Data Loader and Import Wizard, ensuring accurate data transfer and maintaining data integrity.
• Worked closely with the Development team to learn Salesforce customization, implemented Apex Classes & Triggers, Visualforce pages, and managed workflows.
• Executed integration projects utilizing REST APIs, SOAP APIs, and MuleSoft, achieving a 30% increase in data synchronization efficiency across multiple platforms.
• Generated Summary Reports, Matrix Reports, Pie Charts, Dashboards and set up Report Folders to control user access based on profiles and permissions.
• Leveraged Trailhead and Salesforce community resources to stay updated with the latest Salesforce features and best practices.
• Monitored and maintained the Salesforce environment post-deployment, providing ongoing support, troubleshooting, and training for end-users and developing technical documentation.
Environment: Salesforce Sales Cloud, Apex, Visualforce, LWC, SOQL, SOSL, Data Loader, Import Wizard, Process Builder, Assignment Rules, Auto-Response Rules, Email Services, Sandbox, Production.