Naggi Kim
Hearing Instrument Specialist
Irvine,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hearing Care Professional
Hearing Lab Technologies
Irvine, CA
07.2021 - Current
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Participated in continuing education activities related to best practices in the field of Hearing Instrument Specialty Care Services.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Promoted business and capitalized on sales opportunities to maximize revenue.
- Maintained inventory levels for supplies used in the dispensing process.
- Maintained records related to patient visits including data entry into practice management software systems.
- Worked with cross-functional teams to achieve goals.
Sales Manager
GN Resound Korea
Seoul, Korea
01.2018 - 12.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed daily operations of sales department, including supervision of staff members.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Established relationships with key clients, while maintaining existing customer base.
- Developed and implemented sales strategies to increase market share.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
National Sales Manager
Mundipharma
Seoul, Korea
05.2016 - 02.2018
- Enhanced sales volume through skilled support to both new and inactive customers.
- Recruited qualified personnel for vacant positions within the sales organization.
- Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
- Delivered sales presentations at national conferences to highlight industry trends, provide additional training, clarify new business goals and award top sellers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Conducted performance reviews using key performance indicators to track efficiency and discover opportunities for additional training.
Channel Sales Manager
Johnson & Johnson
Seoul, Korea
02.2010 - 05.2016
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Managed sales pipeline, forecasted monthly performance and located new business opportunities.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Participated in industry events, conferences to promote company's products, services among target audiences.
- Established relationships with key customers in order to generate more business opportunities.
- Collaborated with marketing teams to develop value-added services that could be offered through partner channels.
- Distributed product lines to market by segmenting sales operations to focus on in-house sales teams, dealers, retailers, affiliates and direct marketing.
- Boosted company's brand recognition and sales through consistent physical presence at industry events and trade shows and proactive networking with customers and prospects.
Sales Manager
Novartis Pharmaceuticals
Seoul, Korea
09.2008 - 09.2009
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Coached, developed and motivated team to achieve revenue goals.
Senior Sales Representative
Schering Plough Pharmaceuticals
Seoul, Korea
07.2006 - 07.2008
Sales Manager
Janssen Pharmaceuticals
Seoul, Korea
11.1999 - 12.2002
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed daily operations of sales department, including supervision of staff members.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
Master of Science - Speech-Language Pathology And Audiology
Hallym University of Graduate Studies
Seoul Korea02-2020
Master of Arts - Education of History
Dongkuk University
Seoul, Korea02-1997
High School Diploma -
Kyungdong High School
Seoul, Korea02-1991
Skills
- Task Prioritization
- Training & Development
- Relationship Building
- Interpersonal Communication
- Customer Service
- Active Listening
- Planning
Languages
Korean
Native/ Bilingual
English
Full Professional
Accomplishments
- Feb. 2014 Result & Performance Driven Award in 2013
- Feb. 2013 Result & Performance Driven Award in 2012
- Dec. 2007 Platinum Club Award
- Dec. 2003 Excellence Award in Janssen Korea
- Dec. 2001 Achievement Award in Janssen Korea
- Dec. 2000 Achievement Award in Janssen Korea
Certification
- Verified International Academic Qualifications by World Education Service Oct. 2023
- Hearing Instrument Specialist by SLPAHADB in CA. USA Mar. 2022
- Distance Learning for Professionals in Hearing Sciences by IHS. Sep. 2021
- Audiologist License in S. Korea Feb. 2020
- Teacher License by Educational Department in Korea Feb. 1997
Cover Letter
- Licensed hearing care professional in the US with successful working careers.
- Over 20 years multiple working experiences in global health care companies
- Excellent sales performance and various awards receiver
- People managing and Commercial Excellence Champion
- Managing KPI and Trade marketing experience
- Good command of English : Email, meeting and presentation
Timeline
Hearing Care Professional
Hearing Lab Technologies
07.2021 - Current
Sales Manager
GN Resound Korea
01.2018 - 12.2020
National Sales Manager
Mundipharma
05.2016 - 02.2018
Channel Sales Manager
Johnson & Johnson
02.2010 - 05.2016
Sales Manager
Novartis Pharmaceuticals
09.2008 - 09.2009
Senior Sales Representative
Schering Plough Pharmaceuticals
07.2006 - 07.2008
Sales Manager
Janssen Pharmaceuticals
11.1999 - 12.2002
Master of Science - Speech-Language Pathology And Audiology
Hallym University of Graduate Studies
Master of Arts - Education of History
Dongkuk University
High School Diploma -
Kyungdong High School
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