Nagham Abu Kheir
Burke
Summary
Attentive Teller with two years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
11
11
years of professional experience
Work History
Bank Teller
BB&T Bank
03.2021 - Current
- Processed customer transactions with accuracy and efficiency, ensuring compliance with banking regulations.
- Managed cash drawer, balancing at the end of each shift to maintain financial integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on operational procedures and best practices.
- Conducted routine audits of cash handling processes to identify discrepancies and implement corrective measures.
- Promoted bank products to customers, enhancing overall branch sales performance through effective communication.
- Collaborated with team members to streamline transaction processes, reducing wait times for customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Developed strong relationships with clients, fostering loyalty and repeat business through personalized service.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Bank Teller
Truist Bank
02.2017 - 08.2019
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 100%.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Responded and assisted customers with account inquiries and updates.
Waitress
Alley cat restaurant
06.2015 - 01.2017
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education
Some College (No Degree) - IT
SVU
Damascus, SYSkills
- Money Handling
- Safe and vault operation
- Currency and coin counter
- Exceptional customer service
- Bilingual in English, Arabic
- Flexible
- Reliable
- Strong work ethic
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Transaction processing
- Clear communication
- Deposit and withdrawal management
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Timeline
Bank Teller
BB&T Bank
03.2021 - Current
Bank Teller
Truist Bank
02.2017 - 08.2019
Waitress
Alley cat restaurant
06.2015 - 01.2017
Some College (No Degree) - IT
SVU