Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nagham Alobaidi

Las Vegas

Summary

Experienced Work Center Lead with a proven track record of coordinating and organizing production activities to meet project deadlines and quality standards. Skilled in leading and motivating teams to achieve operational efficiencies and enhance overall productivity. Proficient in implementing process improvements and ensuring compliance with safety regulations. Strong communication and problem-solving abilities to effectively resolve issues and drive continuous improvement. Ready to leverage my leadership skills and industry expertise to drive success in a dynamic work environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Work Center Team Lead (40 Hours/Week)

Walter Reed National Military Medical Center
10.2022 - 05.2024
  • Maximize military readiness through healthcare delivery, command and control, administrative support and training for active duty personnel and their families, supporting Walter Reed National Military Medical Center and the National Capital Region who are entrusted with caring for more than 250K beneficiaries.
  • Assisted in managing a staff of 6 military and 9 civilian personnel in the intake, filling, and dispensing of prescriptions, in the high tempo operations of America Outpatient Pharmacy, dispensing 1.2K prescriptions daily to Department of Defense beneficiaries and 16 Branch Medical Clinics within the National Capital Region.
  • Vital and instrumental to the flawless processing of over 150K Pharmacy workload units to include refills, hard, and electronic prescriptions.
  • Assist and performs monthly inspections on all 81 clinics and wards throughout the hospital up to The Joint Commission standards.
  • Conducts monthly expiration checks in the safe retrieval and crediting of approximately $600K worth of expired medications annually. Ensures all moving stock is rotated monthly and performs wall to wall inventory to reserve medications quarterly.
  • Assists in the processing and filling of roughly 17K refill prescriptions per month.
  • Proactively trained 4 Pharmacy Technicians in all aspects of the Navy Standard Operating Procedures, resulted in the increased competency and procedural compliance.
  • Subject Matter Expert on Pharmacy Genesis System and HIPAA Compliance - Utilized comprehensive knowledge of the Military Pharmacy Genesis system to optimize pharmacy operations while ensuring adherence to HIPAA regulations, promoting patient confidentiality and enhancing the overall quality of care.
  • Proficient in NEXiA Pharmacy Automation Software -Expertly utilized NEXiA to streamline the processing and filling of medications, enhancing accuracy and efficiency in pharmaceutical operations while ensuring compliance with industry standards.
  • Expertly navigates and replenishes ScriptPro Automation 468 automated filling cells daily, worth $5.9 million dollars, ensuring pharmacy operations are executed proficiently and minimizing the duties of fellow technicians and pharmacists while significantly reducing patient wait times by 25%.
  • Call Center Representative: Delivered exceptional service by efficiently answering phone calls, addressing customer inquiries, conducting medication refills, processing prescriptions, and coordinating with doctors' offices to facilitate prescription requests.

Lead Pharmacy Technician (40 Hours/Week)

Lifeline Specialty Pharmacy
11.2021 - 10.2022
  • Support staff in database entry, as well as administrative and operational areas.
  • Receive, review, and enter data and create reports in support of the mission.
  • Enter and process new prescriptions into the pharmacy computer as well as new patient profiles, where permitted by pharmacy regulations and direction of the supervising pharmacist after reviewing the company's policy and procedures.
  • Assist team members needing technical expertise.
  • Sort and organize paperwork after entering data to ensure it is not lost.
  • Check and verify transactions to ensure consistency and accuracy of accounting documents
  • Verify the accuracy of journal entries and accounting classifications assigned to various records.
  • Update and maintain tracking reports, equipment reports, and other client-related information.
  • Recommend changes in methods and procedures to improve systems of procurement.
  • Request further information for documents that are deemed incomplete.
  • Cleans equipment, and maintains all required temperature logs as per policy and procedures
  • Select drugs from stock preparation; count, pour, or mix pharmaceuticals.
  • Checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with manufacturers to be returned.
  • Manage the day-to-day pharmacy operations activities, issues, calls, and routine visits.
  • Assist the Store Manager with the operations of the store and pharmacy.
  • Led and supervised 6 Lifeline Specialty personnel through the execution of company business plans/objectives to drive sales.
  • Corresponded and interacted with vendors to order ad, seasonal, and basic merchandise.
  • Merchandised the seasonal and non-seasonal items on endcaps and swing arms.
  • Ensured all merchandise was set up according to corporate plan-o-gram and takedown on the correct dates.
  • Received merchandise deliveries from vendors and Lifeline Specialty distribution centers
  • Received Truck Deliveries by implementing standard operating procedures: verified vendor invoice information was accurate and entered vendor invoices into the accounts payable system.
  • Utilized Workforce Management software to complete the associate work schedule and approved payroll.
  • Ensured that all outdated products and products with less than 30 days until expiration were removed from the sales floor to be processed through the returns process.
  • Assisted the Pharmacy Department with point-of-sale transactions and customer service questions and concerns.
  • Assisted customers with store merchandise, questions, concerns, and point-of-sales transactions.

Pharmacy Technician (40 Hours/Week)

CVS Pharmacy
07.2019 - 10.2021
  • Train and mentor team members on safety protocols, quality standards, and best practices for equipment operation.
  • Collaborate with management team to implement process improvements, resolve issues, and drive continuous improvement initiatives to enhance work center efficiency.
  • Support staff in database entry, as well as administrative and operational areas.
  • Receive, review, and enter data and create reports in support of the mission.
  • Enter and process new prescriptions into the pharmacy computer as well new patient's profiles, where permitted by pharmacy regulations and direction of the supervising pharmacist after reviewing companies policy and procedures.
  • Aid team member needing technical expertise.
  • Sort and organize paperwork after entering data to ensure it is not lost.
  • Check and verify transactions to ensure consistency and accuracy of accounting documents.
  • Verify accuracy of journal entries and accounting classifications assigned to various records.
  • Update and maintain tracking reports, equipment reports, and other client-related information.
  • Recommend changes in methods and procedures to improve systems of procurement.
  • Request further information for documents that are deemed incomplete.
  • Cleans equipment, and maintains all required temperature logs as per policy and procedures.
  • Select drugs from stock preparation; count, pours or mixes pharmaceuticals.
  • Checks medication and administration supply inventory for out of date products, removes products from inventory and works with manufacturers to be returned.
  • Manage the day to day pharmacy operations activities, issues, calls and routine visits.
  • Assisted the Store Manager with the operations of the store and pharmacy.
  • Lead and Supervised six Lifeline Specialty personnel through the execution of company business plans/objectives to drive sales.
  • Corresponded and interacted with vendors to order ad, seasonal, and basic merchandise.
  • Merchandised the seasonal and non-seasonal items on endcaps and swing arms.
  • Ensured all merchandise was set up according to corporate plan-o-gram and takedown on the correct dates.
  • Received merchandise deliveries from vendors and Lifeline Specialty distribution centers.
  • Received Truck Deliveries by implementing standard operating procedures: verified vendor invoice information was accurate and entered vendor invoices into the accounts payable system.
  • Utilized Workforce Management software to complete the associate work schedule and approved payroll.
  • Ensured that all outdated products and products with less than 30 days until expiration is removed from the sales floor to be processed through the returns process.
  • Assisted the Pharmacy Department with a point of sale transactions and customer service questions and concerns.
  • Assisted customers with store merchandise, questions, concerns, and point of sales transactions.
  • Enter prescriptions and verify appropriate and accurate information.
  • Contact patients, pharmacists, and doctor's offices to resolve claims issues.
  • Process prescriptions (from intake to order completion).
  • Count, measure and prepare specified product using company best practices.
  • Resolve customer issues; ensuring accurate information is provided.
  • Maintain Pharmacy presentation by ensuring shelves are full, clean, and signed appropriately.
  • Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies.
  • Support the daily operations of the Pharmacy Store room. Review receiving documentation daily, coordinate clinic requisitions, and product distribution across the health-system.
  • Respond to phone calls & pagers etc. and follow through. Use appropriate phone etiquette when answering phones as evidenced by follow through and lack of complaints.
  • Develop strong relationships with most valuable customers.

Education

Bachelor of Arts - Homeland Security

University of Maryland Global Campus
Adelphi, MD
12.2025

Skills

  • Bilingual
  • Adaptable
  • Motivated
  • Efficient and reliable team player
  • Ability to research, analyze, synthesize, and prioritize information
  • Multitask to manage time and priorities
  • Strong interpersonal and communications skills (verbal and written)
  • Ability to work effectively as part of a team as well as work independently
  • Action and results-oriented

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Certification

  • Pharmacy Technician Certification Board, 03/01/23
  • Basic Life Support for Providers, 09/01/22, American Heart Association
  • MHS Genesis Certified.
  • Pharmacy Automation Software NEXiA Certified.
  • Composite Health Care System (CHCS) Certified.

Timeline

Work Center Team Lead (40 Hours/Week)

Walter Reed National Military Medical Center
10.2022 - 05.2024

Lead Pharmacy Technician (40 Hours/Week)

Lifeline Specialty Pharmacy
11.2021 - 10.2022

Pharmacy Technician (40 Hours/Week)

CVS Pharmacy
07.2019 - 10.2021

Bachelor of Arts - Homeland Security

University of Maryland Global Campus

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