Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Timeline
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NAGHMEH (NIKKI) SHADRAVAN

Houston,TX

Summary

A multi-talented professional with expertise in administrative management & training, who is eager to contribute towards the operations of a progressive organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Mortgage Banking Officer, Credit Solution Advisor

Bank of America
Houston, TX
11.2017 - Current
  • Complete, thorough analysis of loan files to determine compliance with investor, FHA, VA, RD, and State Housing guidelines
  • Review and clear conditions
  • Complete all required data entry into loan tracking systems
  • Auto loan: Providing auto loan to clients
  • Financial advisor (opening saving/checking for client and helping with their financial needs)
  • Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
  • Communicate to Loan Originator and Processor through calls or emails related to loan products, underwriting guidelines, and loan scenarios, file statuses, etc
  • Work outside the standard workday, if required
  • Performs other duties as assigned
  • Generate residential/Investment and commercial mortgage loans through established sources of business
  • (Realtor's, builders, contractors, etc.)
  • Ensure loans are in compliance with all applicable state and federal laws, regulations, bank policies and procedures
  • Qualifies loans, determines borrower's needs, and determines appropriate structure and loan product in light of needs
  • Analyze and structure client’s balance sheet, cash flow, risk tolerance and financial objectives to propose a customized, complex mortgage structure that meets the client’s needs and falls within the bank’s risk parameters
  • Partner with bankers and other team members to create an outstanding client experience and resolve any issue
  • Pre-screen leads for eligibility and general creditworthiness per Bank loan policy
  • Perform sufficient credit related due diligence and financial statement analysis so as to understand and evaluate credit risk
  • Negotiate terms acceptable to customer and to the Bank
  • Collect and assess all required documents and forms per the Bank Lending Process Checklist
  • Reasonably ensure compliance with all Bank Policy, Fair Lending, CRA and HMDA requirements
  • Respond to post-closing, insuring, and audit reviews in a timely fashion
  • Communicate loan decision to appropriate parties, both orally and/or in writing
  • Maintaining transaction pipeline
  • Pre-screen leads for SBA eligibility and general creditworthiness per CNOB loan policy and SBA SOP
  • Perform sufficient credit related due diligence and financial statement analysis so as to understand and evaluate credit risk
  • Negotiate terms acceptable to customer and to CNOB
  • Collect and assess all required documents and forms per the CNOB SBA Lending Process Checklist
  • Reasonably ensure compliance with all Bank Policy, SBA SOP, Fair Lending, CRA and HMDA requirements
  • Maintaining transaction pipeline.

Operation Manager, Accountant & Human Resources Manager

The Interfield Group
Houston, TX
05.2007 - 01.2012
  • Improve the operational systems, processes and policies in support of organization’s mission
  • Manage and increase the effectiveness and efficiency of support services
  • Support to executive director in management of budget
  • Lead the development of employee handbooks and new hire forms
  • Work with supervisors and managers to ensure that training matrixes are updated and accurate
  • Responsible for managing complex calendars, coordinating travel, and arranging meetings
  • Prepare expense reports with accuracy
  • Review incoming correspondence and mail to distribute to executives
  • Prepares for board meetings and arranges catering for meetings
  • Work with the various teams to coordinate schedules, appointments and events for the CEO and Board of Directors
  • Plan meeting logistics, attend meetings and record minutes in an array of meeting environments
  • Review and prioritize daily communications including email, phone calls and correspondence on behalf of CEO and BOD
  • Plan meeting logistics; attend meetings and record minutes as well as draft letters, presentations and other miscellaneous documents as directed by the CEO
  • Manage the archive filing system, including yearly audits
  • Ensure CEO is prepared with applicable materials, and remain agile to manage high priority or urgent meeting requests from the executive team.

Project assistant and Program Manager

World Health Organization
Tehran, Iran
03.2004 - 04.2007
  • Planned and oversaw implementation of Kura Aras River Basin program
  • Conducted assessments and follow up assessments in order to identify gaps in health and other humanitarian services support in order to provide proper disaster management and advocacy in disaster areas
  • Provided technical support in the preparation and revision of relevant regional guidelines and tools including those related to emerging public health threats
  • Facilitated information sharing on priority diseases among member states through the publication of a regular epidemiological information bulletin
  • Assumed first line responsibility for the timeliness and reliability of outbreak investigation and response
  • Preparation of narrative and financial components of semi-annual and annual reports for review by project director
  • Manage and keep current the financial management folder with all activities
  • Team participation- participates in all team meetings
  • Prepare presentations or reports as required by the agendas.

Scrum Master/Project Manager

GPNN Trading Import/Export
Seattle, WA
01.1999 - 02.2004
  • Ensure asset team executes in a planned manner on CARs initiated by the Technical/Quality Leader
  • Accountable and responsible for quality performance of the assets
  • Ensure fact finding investigation with corrective action for all customer complaints
  • Manage with a high level of balanced accountability for yourself, direct reports, and hourly workforce
  • Ensure asset leadership resources are focused on strategic asset performance management and operational execution (not Supervisory or Administrative duties)
  • Development direct reports and align skills (strategic thinking, project management, leadership) to drive high achievement and accountability through training and succession planning
  • Drive hourly employee development and engagement in key initiatives around safety and cost improvement
  • Participate in cross functional teams to share best practices and improve performance of all assets
  • Lead facility Operations Team in developing, prioritizing, and managing the execution of cost savings initiatives for the facility
  • Achieve targeting cost savings results through urgent execution of organic and capital project execution
  • Organize and facilitate SCRUM ceremonies: daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives
  • Mentor and coach team members on core Agile values, principles, practices, and processes
  • Enable team to become self-organizing and self-managing to achieve its goals
  • Motivate teams to perform and ensure team members are collectively responsible for all aspects of the committed work (analysis, development, testing, documentation, etc.)
  • Identify, address, and communicate project risks, dependencies, and team impediments
  • Ensure the team’s “definition of done” is well defined on the story, sprint, and release levels
  • Facilitate productivity through discussion, decision making, and conflict resolution
  • Shield the team from external interferences
  • Assist with internal and external communication, and improving transparency
  • Build a trusting and safe environment where problems can be raised with an emphasis on problem solving
  • Assess the Scrum maturity of the team and coach the team to higher levels of maturity at a pace that is sustainable and comfortable for the team
  • Coach a continuous improvement mindset and recommend adjustments to established delivery practices
  • Participate in Scrum of Scrum meetings to ensure cross-team collaboration and coordination of release plans and integration of testing activities
  • Establish and maintain strong working relationships with all stakeholders, including customers.

Education

Master of Science - Cyber Secuirty

University of Phoenix
Tempe, AZ
09-2024

Masters in Business Administration -

University of Phoenix
01.2016

Bachelors in Chemistry & Cell Biology -

University of Washington
01.2006

Skills

  • MS Excel
  • MS Word
  • MS Access
  • MS PowerPoint
  • Visio
  • Publisher
  • Infopath
  • Scrum Master
  • Windows, HTML and CSS
  • Documentation Review
  • Credit Analysis
  • Goal-Oriented
  • Mortgage Underwriting
  • Client Account Management
  • Credit Check Knowledge
  • Licensed Mortgage Loan Originator
  • Financial Analysis
  • Credit Evaluation
  • Desktop Underwriter Expert
  • Regulatory Compliance
  • Document Review
  • Sales Development
  • Document Analysis

Certification

  • Udemy, Certified Lean Six Sigma Black Belt, June 2022
  • Udemy, Project Management Professional (PMP), June 2022
  • Scrum Alliance, Scrum Master Certification, April 2022
  • Bank of America, Agile Project Management, April 2022
  • Expert Rating, Six Sigma Green Belt, Feb 2016
  • United Nations Development Programee (UNDP), Jan 2006
  • PRINCE2, Program Management Certification

Languages

Persian
Native/ Bilingual

Accomplishments

  • Marquis Who's Who: Honored Listee
  • The National Society of Leadership and Success (NSLS): Vice President Operations , Jan 2024 till current
  • University of Phoenix: University of Phoenix President's List, Jan 2024

Timeline

Mortgage Banking Officer, Credit Solution Advisor

Bank of America
11.2017 - Current

Operation Manager, Accountant & Human Resources Manager

The Interfield Group
05.2007 - 01.2012

Project assistant and Program Manager

World Health Organization
03.2004 - 04.2007

Scrum Master/Project Manager

GPNN Trading Import/Export
01.1999 - 02.2004

Master of Science - Cyber Secuirty

University of Phoenix

Masters in Business Administration -

University of Phoenix

Bachelors in Chemistry & Cell Biology -

University of Washington

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NAGHMEH (NIKKI) SHADRAVAN