Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nagi Algozy

New York,NY

Summary

Seasoned restaurant management professional with 10 years of experience in the hospitality industry, including 3 years as a Manager and 5 years as a Shift Leader. Demonstrates a comprehensive understanding of restaurant operations, team leadership, and customer service excellence. Proven expertise in managing daily operations, driving revenue growth, and maintaining high standards of service and compliance. Adept at staff training, conflict resolution, and inventory control. Possesses additional experience as an After-School Program Leader, showcasing strong capabilities in engaging with children and creating a supportive, dynamic environment. Known for exceptional leadership, problem-solving skills, and the ability to deliver outstanding customer service while maintaining a positive, productive work atmosphere.

Overview

11
11
years of professional experience

Work History

Shift Leader/Manager

Fornino Pizza
08.2015 - Current
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.

Server

ZNC Solutions
11.2016 - 12.2021
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

After-School Program Leader

Arab American Family Services
11.2013 - 06.2015
  • Supervised and engaged group leaders to ensure program activities were culturally relevant, developmentally appropriate and consistent with organizational learning values
  • Implemented policies, procedures and programs to carry out educational standards and goals
  • Used positive reinforcement and behavior modeling to instill discipline in children
  • Planned and implemented engaging activities to encourage creativity and expression
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Created fun, age-appropriate activities for school-age children.

Education

Master of Science - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York
New York, NY
12.2022

Skills

  • Staff Development
  • Policy Implementation
  • Performance Management
  • Team Leadership
  • Shift Scheduling
  • Creative Problem-Solving
  • Cash Handling
  • Strong verbal and written communication
  • POS System Operation

Timeline

Server

ZNC Solutions
11.2016 - 12.2021

Shift Leader/Manager

Fornino Pizza
08.2015 - Current

After-School Program Leader

Arab American Family Services
11.2013 - 06.2015

Master of Science - Forensic Psychology

John Jay College of Criminal Justice of The City University of New York

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Nagi Algozy