Nagina Akhtar

• Manages all aspects of compliance for affordable and conventional multi-family housing for assigned portfolio.
• Responsible for ensuring compliance in Low Income Housing HUD/Tax Credit rules and regulations by overseeing programs, policies, and practices.
• Work closely with on-site and corporate staff to ensure regulatory compliance with housing programs are met
• Performs various audits and implements necessary solutions. Conduct site audits to ensure compliance to policies and regulatory agreements, procedures regarding waiting list, resident files, and filling systems.
• Oversee and manage the annual income recertification process for the portfolio. Send out monthly reminders per the recertification calendar to on-site staff and property supervisors; follow up on outstanding annual recertifications with property managers and on-site staff; and conduct internal annual recertification audits to ensure files are accurate and meet compliance requirements.
• Provides administrative support, including timely data entry into compliance reporting systems, filing, and ongoing file maintenance.
• Ensure required reports are received timely from on-site staff as requested by for scheduled audits and inspections, rent rolls, audit/inspection notices. Reports must be reviewed for accuracy prior to sending to any agency requesting the information.
• Oversee and manage waiting list for each property in assigned portfolio, ensuring waiting lists must are up to date and accurate. Conduct semi-annual updates to waiting lists, review and purge inactive applications from the waiting list after reviewing documentation to support the removal action, and work with Property Supervisors to market and replenish the waiting list.
• Conducts ongoing training for property team members to include LIHTC, Fair-housing, and additional compliance procedures.
• Process commissions for both move-ins and re-certifications.
• Communicates directly with the Local Housing Authority and State Agency staff concerning any matters pertaining to compliance, inspections, and successful completion of annual audits.
• Assists in the completion of all Mass Recerts/ Re-syndication/Lease ups/Acquisitions.
• Review and ensure all property management software data is entered correctly.
• Maintains courteous communication and follow-up correspondence with residents, applicants, prospects, and representatives of other companies.
• Supports quality control by recording accurate data in Yardi, including traffic, rentals, move-ins, and move-outs.
• Address the concerns of current and prospective residents in a friendly and professional manner.
• Adheres to SoCal Management policies and procedures at the community with emphasis on safety and responsiveness to resident's needs.
• Report all reasonable accommodations in accordance to SoCal policy.

Knowledge, Skills and Abilities

• Knowledge of processing Low Income Housing Tax Credit (LIHTC or Section 42) certification paperwork; and other affordable housing programs such as HUD, Section I, 202, and/or 811
• Knowledge of industry software Yardi, Rent Cafe, Yield Star, and Lease Star preferred.
• Ability to apply policies and procedures to solve everyday issues.
• Demonstrates knowledge of Fair Housing and other legal issues as the affect the properties operations.
• Strong customer service skills and professional personal presentation.
• Ability to interact with others in a team environment.
• Effective oral and written communication skills.
• Ability to read/ speak/ write English language proficiently.

• Managed compliance efforts, reporting and audits.
• Reviewed documents , Review all Move in files and give them approval.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Prepared records and data for regular audits.
• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Implemented robust monitoring systems to track adherence to established policies, resulting in increased transparency and accountability.
• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Submitting UFI, Home,Bond and Major projects.
• Managed company participation in food safety audits, and reviews by third parties, customers and regulatory agencies.
• Achieved recognition for leadership in compliance, setting benchmark in industry for best practices.
• Addressed compliance issues by developing and implementing corrective action plans.
• Developed compliance training initiatives and materials, educating staff on regulations.
• Kept up to date on compliance trends and rulings using meticulous research and study.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• working in Move in files and send file for Compliance approval.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting The interests of both landlords and tenants.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
• Coordinated with legal counsel when necessary, in handling evictions or other disputes arising from lease violations or non-payment issues.
• Followed up on delinquent tenants and coordinated collection procedures.